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AIP-SSM-10 never goes UP

spencerlin1991
Level 1
Level 1

Hi, 

AIP-SSM never goes UP, it stucks at recover when re-imaging. debug module-boot does not showing anything.

help me please.

 

ASA(config)# sh module 

Mod  Card Type                                    Model              Serial No. 
---- -------------------------------------------- ------------------ -----------
   0 ASA 5520 Adaptive Security Appliance         ASA5520            removed
   1 ASA 5500 Series Security Services Module-10  ASA-SSM-10         removed

Mod  MAC Address Range                 Hw Version   Fw Version   Sw Version     
---- --------------------------------- ------------ ------------ ---------------
   0 001f.9ebc.bfa8 to 001f.9ebc.bfac  2.0          1.0(11)4     9.1(6)4
   1 001f.caf0.2d16 to 001f.caf0.2d16  1.0          1.0(11)4     

Mod  SSM Application Name           Status           SSM Application Version
---- ------------------------------ ---------------- --------------------------

Mod  Status             Data Plane Status     Compatibility
---- ------------------ --------------------- -------------
   0 Up Sys             Not Applicable        
   1 Recover            Not Applicable 

1 Reply 1

Akshay Rastogi
Cisco Employee
Cisco Employee

Hi,

It looks like a Hardware module issue.

- I am expecting that the module has been re-seated already.

Please open a TAC case to proceed further on the issue.

 

Regards,

Akshay Rastogi

Review Cisco Networking for a $25 gift card