Allowing Windows 7 Remote assistance

[jgcgulfipt]

Hi all,

I would like to know , how can i allow the Windows 7 Remote assistance in firewall.

Our scenerio is that we are using the ASA 5510 between two sites and after firewall dployment , our helpdesk staff is unable to use remote assistance between sites.

I have allowed the RDP and TCP 135 as mentioned in many website but still windows remote assistance is nbot working , any recommendations .

Looking forward for your support

[rvarelac]

Hi Guys ,

Can you run a packet tracer on the ASA

http://www.laguiadelnetworking.com/the-usage-of-the-packet-tracer-feature-on-the-asa/

And check if the ASA drops the package.

Also some captures will be helpful.

Regards ,

[jgcgulfipt]

It is very difficult to get the exact destination post as it is higher than 1024

As MS Remote assistance also use MS RPC ( using higher ports in 5000-6000) range.

Any ideas guys how to handle this in ASA

[Anthony Ferriere]

We are also experiencing the same issue on Windows 7 and Windows 8.1 Enterprise.

Have you managed to resolve this?