ASA 5505 Failure replaced and need to move the license key?

[jmyoung]

Can someone point me in the right direction? My ASA 5505 died due to a power surge and I swapped it with a spare. I had Security Plus and a 50 user license and need to move the license keys from the failed ASA 5505 to the new one. I kept both my emails with the activation keys, but not sure how I get this transferred?  Thanks in advance.

Joe

[varrao]

Hi Jm,

The license on the devices are always device specific and they can not be transferred from one unit to the other. You woudl need to procure the same license from cisco licensing. Moreover if the faulty ASA is in contract for warranty, I would suggest you to raise an RMA case for it with Cisco, get the device replaced, the licensing would provide you another same license for the new device.

Hope this helps.

Thanks,

Varun

[jason.christopher]

I think this is totally unacceptable. For anyone else who uses a 5505 at home and has bought licenses and the hardware out of their own pocket, the idea here should be that you've already bought the hardware and the license. Seems obvious, right?

Yes I can see the license being device specific if not only because that's the way you've designed your licensing activation schema; but if I've just had your product fail and bought another replacement, there should be an understanding or agreement between Cisco and the user that we can reinstate any licenses we've already bought.

Do you really believe it's fair to make someone buy something from you twice, something that they've already bought from you? Do you actually believe that? I believe that the people in the Cisco Licensing department would agree with my viewpoint and I have a pending case with them for this issue right now. I will post my result here.

Make your products last and perhaps I can give credence to your licensing beliefs, until then your products fail and so does your licensing logic.