ASA 5506-X generate license from PAK with a serial number mismatch

[Max Kalachov]

Hi guys,

I have an ASA 5506-X and I need to generate a VPN license for it (AnyConnect Plus Term License).

From "show version" I see a serial number starts with "JAD...", however, from "show inventory" I see a different serial number, that starts with "JMX..." and the same "JMX..." is written on the device. So I have serial number mismatch.

For "JMX..." serial number I have an active Smartnet. Now I need to generate/get a VPN license from "selected PAK" which I have on the Cisco portal (it asks for a serial number during step 2 "Assign to the device"). Which serial number should I use during the generating process?

Thank you

Regards,

Max

[Max Kalachov · Accepted solution]

According to Cisco support, this license needs to be on the motherboard, therefore "JAD..." serial number will be used for license fulfillment. The serial "JMX..." is for the chassis.