ASA 5516 crashing / Locking up

[JoeTan123]

Hi Support,

Could you help to investigate the error attach below？

Previously my firewall is working fine, but this incident happen frequently right now.

Thanks & Regards,

CK

[Sheraz.Salim]

seem like you hitting a bug CSCvg62972 upgrade to a gold star stable release.

upgrade to 9.13.3  9.8.4

[JoeTan123]

Hi Sheraz,

Could you advice which version to upgrade ?

Current version as below:

oss-pr-fw01(config)# show version

Cisco Adaptive Security Appliance Software Version 9.8(2)
Firepower Extensible Operating System Version 2.2(2.52)
Device Manager Version 7.9(2)152

Compiled on Sun 27-Aug-17 13:06 PDT by builders
System image file is "disk0:/asa982-lfbff-k8.SPA"
Config file at boot was "startup-config"

Best Regards,

CK

[Sheraz.Salim]

go for upgrade to 9.13.3 9.8.4 they are gold star and interim means bug fix.

[Pulkit Saxena]

Hi,

There are a few known bugs resulting in ASA crash, as one of them already mentioned by Sheraz. Most of them are very near match with the crash file, however the decode points to :

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvp36425

We might to need to dig deeper in this, by analyzing the crypto core files, however if upgrade is a possibility then you must go to a recommended release in 9.8.4 train or even the latest on, as Sheraz already mentioned.

-

Pulkit