ASA 5520

[Toss Leey]

Hi

I have ASA 5520 WITH 2 DDR RAM 256, total 512MB, and i can't access by console and when power on show me

POWER: green,

STATUS: amber

ACTIVE: orange

VPN : green

FLASH: off

Anyone faced this issue before?

Thank you

[Karsten Iwen]

If the system-LED is amber, it means that the power-up-test has failed.

I would remove the RAM, clean the ASA, plug the RAM back in and try again.

If it still fails and the ASA is under support, then open a Case with Cisco for a replacement. If it's not under support, you now have the unique chance to upgrade to an ASA-X with next-gen FW-services ... ;-)

[Toss Leey]

Hi

I have 4 expansions for RAM, and i have 2 RAM should to be in specific order in expansions?

One more thing I can't also access ASA by Console

Thank you

[Karsten Iwen]

> I have 4 expansions for RAM, and i have 2 RAM should to be in specific order in expansions?

Then you have one of the older ASAs. As far as I know, the only restriction is that only two of the slots may be used.

> One more thing I can't also access ASA by Console

doesn't sound that good ... Perhaps it's time to say hello to a brand new 5515-X ...

[Tushar Bangia]

LED Status confirms that the device has gone bad.

I see that the product is supported until sep30,2018 and if you have a valid contract than you can reach out t o Cisco TAC for replacement:

http://www.cisco.com/c/en/us/products/collateral/security/asa-5500-series-next-generation-firewalls/eol_C51-727279.html

Regards,

Tushar Bangia

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