ASA 5545-x boot only from Tftp

gbkeku · ‎07-01-2018

Any assistance here would be greatly appreciated! I have an issue with my ASA 5545-x, it refused to boot from flash. I have backup, formatted the Flash, use Rommon to boot via TFTP and it boot fine and the old configuration work. I copied the image to Flash and change the boot system variable to the new image and also changed the Config-register for it to boot from flash but when I reload, it get stuck at booting, it continue to loop until I enter Rommon and boot via TFTP.

Here's the output during bootup:

ERROR: Type:2; Severity:80; Class:1; Subclass:1; Operation: 3

Cisco BIOS Version:9B2C109A

Build Date:05/15/2013 16:34:44

CPU Type: Intel(R) Xeon(R) CPU X3450 @ 2.67GHz, 2660 MHz

Total Memory:12288 MB(DDR3 1333)

System memory:619 KB, Extended Memory:3573 MB

PCI Device Table:

Bus Dev Func VendID DevID Class IRQ

---------------------------------------------------------

00 00 00 8086 D130 Bridge Device

00 03 00 8086 D138 PCI Bridge,IRQ=11

00 05 00 8086 D13A PCI Bridge,IRQ=11

00 08 00 8086 D155 System Device

00 08 01 8086 D156 System Device

00 08 02 8086 D157 System Device

00 08 03 8086 D158 System Device

00 10 00 8086 D150 System Device

00 10 01 8086 D151 System Device

00 16 00 8086 3B64 I/O Port Device,IRQ=11

00 1A 00 8086 3B3C USB Controller,IRQ=11

00 1C 00 8086 3B42 PCI Bridge,IRQ=10

00 1C 04 8086 3B4A PCI Bridge,IRQ=10

00 1C 05 8086 3B4C PCI Bridge,IRQ=11

00 1D 00 8086 3B34 USB Controller,IRQ=7

00 1E 00 8086 244E PCI Bridge

00 1F 00 8086 3B16 Bridge Device

00 1F 02 8086 3B22 SATA DPA,IRQ=5

00 1F 03 8086 3B30 SMBus,IRQ=11

01 00 00 10B5 8618 PCI Bridge,IRQ=11

02 01 00 10B5 8618 PCI Bridge,IRQ=10

02 03 00 10B5 8618 PCI Bridge,IRQ=5

02 05 00 10B5 8618 PCI Bridge,IRQ=10

02 07 00 10B5 8618 PCI Bridge,IRQ=5a

02 09 00 10B5 8618 PCI Bridge,IRQ=10

02 0B 00 10B5 8618 PCI Bridge,IRQ=5

02 0D 00 10B5 8618 PCI Bridge,IRQ=10

02 0F 00 10B5 8618 PCI Bridge,IRQ=5

03 00 00 8086 10D3 Ethernet,IRQ=10

04 00 00 8086 10D3 Ethernet,IRQ=5

05 00 00 8086 10D3 Ethernet,IRQ=10

06 00 00 8086 10D3 Ethernet,IRQ=5

07 00 00 8086 10D3 Ethernet,IRQ=10

08 00 00 8086 10D3 Ethernet,IRQ=5

09 00 00 8086 10D3 Ethernet,IRQ=10

0A 00 00 8086 10D3 Ethernet,IRQ=5

0B 00 00 10B5 8624 PCI Bridge,IRQ=11

0C 04 00 10B5 8624 PCI Bridge,IRQ=11

0C 05 00 10B5 8624 PCI Bridge,IRQ=10

0C 08 00 10B5 8624 PCI Bridge,IRQ=11

0C 09 00 10B5 8624 PCI Bridge,IRQ=10

0F 00 00 1000 0A05 Processor,IRQ=11

11 00 00 177D 0010 Cavium Encryption,IRQ=11

12 00 00 8086 10D3 Ethernet,IRQ=11

13 00 00 1A03 1150 PCI Bridge,IRQ=10

14 00 00 1A03 2000 VGA,IRQ=10

FF 00 00 8086 2C50 Bridge Device

FF 00 01 8086 2C81 Bridge Device

FF 02 00 8086 2C90 Bridge Device

FF 02 01 8086 2C91 Bridge Device

FF 03 00 8086 2C98 Bridge Device

FF 03 01 8086 2C99 Bridge Device

FF 03 02 8086 2C9A Bridge Device

FF 03 04 8086 2C9C Bridge Device

FF 04 00 8086 2CA0 Bridge Device

FF 04 01 8086 2CA1 Bridge Device

FF 04 02 8086 2CA2 Bridge Device

FF 04 03 8086 2CA3 Bridge Device

FF 05 00 8086 2CA8 Bridge Device

FF 05 01 8086 2CA9 Bridge Device

FF 05 02 8086 2CAA Bridge Device

FF 05 03 8086 2CAB Bridge Device

Booting from ROMMON

Cisco Systems ROMMON Version (2.1(9)8) #1: Wed Oct 26 17:14:40 PDT 2011

Platform ASA 5545-X with SW, 8 GE Data, 1 GE Mgmt

Use BREAK or ESC to interrupt boot.

Use SPACE to begin boot immediately.

Boot in 7 seconds.

Launching BootLoader...

Default configuration file contains 1 entry.

Searching / for images to boot.

No images in /

Error 15: File not found

unable to boot an image

Default configuration file contains 1 entry.

Searching / for images to boot.

No images in /

Error 15: File not found

unable to boot an image

Failsafe booting engaged.

Default configuration file contains 1 entry.

Searching / for images to boot.

No images in /

Error 15: File not found

unable to boot an image

Marvin Rhoads · ‎07-01-2018

Is this a used appliance and has it ever worked for you?

It sounds like a hardware problem and if that's the case it'd probably need to be RMAd to Cisco (if there's a support contract).

gbkeku · ‎07-01-2018

SMartNet of the devices has expired. The device was purchased new in 2015 and was working properly until the Alert LED turned on showing Amber light and it was still working fine. Last week, the booting loop problem started, after formatting the Flash and copying the Image, the Alert LED turned off.

Marvin Rhoads · ‎07-01-2018

OK.

Have you tried opening the chassis and reseating the eUSB? That's your disk0.

You could also try using an external USB stick. Be sure to format it as FAT32 and then tell the ASA to boot an image from it (disk1).

gbkeku · ‎07-01-2018

Thank you very much.

I have not try to reseat the eUSB, only the RAM, but I have placed a USB which is Fat16 formatted and I could see the files on it from the ASA. I placed the ASA Image in Disk1:

I have tried this line

ASA#(Config) system disk1:/asa992-smp-k8.bin. saved and reloaded the ASA but it continue with the issue, boot looping and the error I complained about.

I made research on eUSB and saw a bug that is similar to the problem https://bst.cloudapps.cisco.com/bugsearch/bug/CSCug52259/?rfs=iqvred

It says, it might be BIOS problem. How can I update the BIOS of ASA5545-x

gbkeku · ‎07-01-2018

Thank you very much.

I have not try to reseat the eUSB, only the RAM, but I have placed a USB which is Fat16 formatted and I could see the files on it from the ASA. I placed the ASA Image in Disk1:

I have tried this line

ASA#(Config) system disk1:/asa992-smp-k8.bin. saved and reloaded the ASA but it continue with the issue, boot looping and the error I complained about.

I made research on eUSB and saw a bug that is similar to the problem https://bst.cloudapps.cisco.com/bugsearch/bug/CSCug52259/?rfs=iqvred

It says, it might be BIOS problem. How can I update the BIOS of ASA5545-x

gbkeku · ‎07-01-2018

Thank you very much.

I have not reseating the eUSB, only the RAM, but I have placed a USB which is Fat16 formatted and I could see the files on it from the ASA. I placed the ASA Image in Disk1:

I have tried this line

ASA#(Config) system disk1:/asa992-smp-k8.bin. saved and reloaded the ASA but it continue with the issue, boot looping and the error I complained about.

I made research on eUSB and saw a bug that is similar to the problem https://bst.cloudapps.cisco.com/bugsearch/bug/CSCug52259/?rfs=iqvred

It says, it might be BIOS problem. How can I update the BIOS of ASA5545-x

Marvin Rhoads · ‎07-02-2018

You could very well be hitting that bug.

Unfortunately the BIOS is not published publicly. As the BugID indicates, TAC needs to provide it and that requires a support contract on the appliance.

gbkeku · ‎07-02-2018

I will try and get SmartNet contract on it. Put there is a lot of Contract available for the devices. Please advice on the appropriate contract that will allow for BIOS update and software Image update. Thanks

Marvin Rhoads · ‎07-02-2018

Any Smartnet level entitles you to the software and TAC support.

Usually the entry level a lot of small businesses opt for is SNT 8x5xNBD. that also includes hardware replacement (Next Business Day or NBD shipping) should a hardware fault occur