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ASA5525: Standby Firewall not syncing!!! Please help???

JacquesLayman
Level 1
Level 1

First off, please forgive me if I posted this in the wrong community.

 

I have a problem whereby we needed to moved our firewalls down in our rack to make space to install a switch.

 

After switching off the standby to move it 2U spaces down in the rack and power it on again it just stayed on "Sync Config" for more then a day. 

We rebooted the standby and it did the same and when we rebooted it again it's now staying on "Negotiation" and not coming up.

 

Please see below output. If you need more info please let me know. I will really appreciate any help anyone can give...

 

                   ---------------------------------------------------------------------

zajbcf01# sh ver

Cisco Adaptive Security Appliance Software Version 9.1(2)
Device Manager Version 7.1(3)

Compiled on Thu 09-May-13 16:20 PDT by builders
System image file is "disk0:/asa912-smp-k8.bin"
Config file at boot was "startup-config"

zajbcf01 up 136 days 2 hours
failover cluster up 136 days 2 hours

Hardware:   ASA5525, 8192 MB RAM, CPU Lynnfield 2394 MHz, 1 CPU (4 cores)
            ASA: 4096 MB RAM, 1 CPU (1 core)
Internal ATA Compact Flash, 8192MB
BIOS Flash MX25L6445E @ 0xffbb0000, 8192KB

Encryption hardware device : Cisco ASA-55xx on-board accelerator (revision 0x1)
                             Boot microcode        : CNPx-MC-BOOT-2.00
                             SSL/IKE microcode     : CNPx-MC-SSL-PLUS-T020
                             IPSec microcode       : CNPx-MC-IPSEC-MAIN-0024
                             Number of accelerators: 1
Baseboard Management Controller (revision 0x1) Firmware Version: 2.4


 0: Int: Internal-Data0/0    : address is f07f.06c3.849e, irq 11
 1: Ext: GigabitEthernet0/0  : address is f07f.06c3.84a3, irq 5
 2: Ext: GigabitEthernet0/1  : address is f07f.06c3.849f, irq 5
 3: Ext: GigabitEthernet0/2  : address is f07f.06c3.84a4, irq 10
 4: Ext: GigabitEthernet0/3  : address is f07f.06c3.84a0, irq 10
 5: Ext: GigabitEthernet0/4  : address is f07f.06c3.84a5, irq 5
 6: Ext: GigabitEthernet0/5  : address is f07f.06c3.84a1, irq 5
 7: Ext: GigabitEthernet0/6  : address is f07f.06c3.84a6, irq 10
 8: Ext: GigabitEthernet0/7  : address is f07f.06c3.84a2, irq 10
 9: Int: Internal-Data0/1    : address is 0000.0001.0002, irq 0
10: Int: Internal-Control0/0 : address is 0000.0001.0001, irq 0
11: Int: Internal-Data0/2    : address is 0000.0001.0003, irq 0
12: Ext: Management0/0       : address is f07f.06c3.849e, irq 0

Licensed features for this platform:
Maximum Physical Interfaces       : Unlimited      perpetual
Maximum VLANs                     : 200            perpetual
Inside Hosts                      : Unlimited      perpetual
Failover                          : Active/Active  perpetual
Encryption-DES                    : Enabled        perpetual
Encryption-3DES-AES               : Enabled        perpetual
Security Contexts                 : 2              perpetual
GTP/GPRS                          : Disabled       perpetual
AnyConnect Premium Peers          : 2              perpetual
AnyConnect Essentials             : Disabled       perpetual
Other VPN Peers                   : 750            perpetual
Total VPN Peers                   : 750            perpetual
Shared License                    : Disabled       perpetual
AnyConnect for Mobile             : Disabled       perpetual
AnyConnect for Cisco VPN Phone    : Disabled       perpetual
Advanced Endpoint Assessment      : Disabled       perpetual
UC Phone Proxy Sessions           : 2              perpetual
Total UC Proxy Sessions           : 2              perpetual
Botnet Traffic Filter             : Disabled       perpetual
Intercompany Media Engine         : Disabled       perpetual
IPS Module                        : Disabled       perpetual
Cluster                           : Disabled       perpetual

This platform has an ASA5525 VPN Premium license.


Failover cluster licensed features for this platform:
Maximum Physical Interfaces       : Unlimited      perpetual
Maximum VLANs                     : 200            perpetual
Inside Hosts                      : Unlimited      perpetual
Failover                          : Active/Active  perpetual
Encryption-DES                    : Enabled        perpetual
Encryption-3DES-AES               : Enabled        perpetual
Security Contexts                 : 4              perpetual
GTP/GPRS                          : Disabled       perpetual
AnyConnect Premium Peers          : 4              perpetual
AnyConnect Essentials             : Disabled       perpetual
Other VPN Peers                   : 750            perpetual
Total VPN Peers                   : 750            perpetual
Shared License                    : Disabled       perpetual
AnyConnect for Mobile             : Disabled       perpetual
AnyConnect for Cisco VPN Phone    : Disabled       perpetual
Advanced Endpoint Assessment      : Disabled       perpetual
UC Phone Proxy Sessions           : 4              perpetual
Total UC Proxy Sessions           : 4              perpetual
Botnet Traffic Filter             : Disabled       perpetual
Intercompany Media Engine         : Disabled       perpetual
IPS Module                        : Disabled       perpetual
Cluster                           : Disabled       perpetual

This platform has an ASA5525 VPN Premium license.

Serial Number: FCH18327WKM
Running Permanent Activation Key: 0x803bf069 0xa4eb1bfc 0x0dc1f510 0xeda02cc8 0x8909cba2
Configuration register is 0x1
Configuration last modified by enable_15 at 14:44:48.838 UTC Fri Jun 5 2015

                --------------------------------------------------------------------

 

zajbcf01# sh failover history
==========================================================================
From State                 To State                   Reason
==========================================================================
08:58:17 UTC Jan 21 2015
Not Detected               Disabled                   No Error

12:52:03 UTC Jan 27 2015
Disabled                   Negotiation                Set by the config command

12:52:49 UTC Jan 27 2015
Negotiation                Just Active                No Active unit found

12:52:49 UTC Jan 27 2015
Just Active                Active Drain               No Active unit found

12:52:49 UTC Jan 27 2015
Active Drain               Active Applying Config     No Active unit found

12:52:49 UTC Jan 27 2015
Active Applying Config     Active Config Applied      No Active unit found

12:52:49 UTC Jan 27 2015
Active Config Applied      Active                     No Active unit found

==========================================================================

 

 

zajbcf01# sh failover
Failover On
Failover unit Primary
Failover LAN Interface: ASAFailover GigabitEthernet0/7 (up)
Unit Poll frequency 1 seconds, holdtime 15 seconds
Interface Poll frequency 5 seconds, holdtime 25 seconds
Interface Policy 1
Monitored Interfaces 0 of 216 maximum
Version: Ours 9.1(2), Mate 9.1(2)
Last Failover at: 12:52:49 UTC Jan 27 2015
        This host: Primary - Active
                Active time: 11226780 (sec)
                slot 0: ASA5525 hw/sw rev (1.0/9.1(2)) status (Up Sys)
                  Interface management (192.168.1.1): Link Down (Not-Monitored)
                  Interface RemAccess (172.18.112.2): Normal (Not-Monitored)
                  Interface outside (196.44.217.2): Normal (Not-Monitored)
                  Interface inside (172.18.24.1): Normal (Not-Monitored)
                  Interface inside-voice (172.19.32.1): Normal (Not-Monitored)
                  Interface zieto-jhb-perimeter (196.44.213.129): Normal (Not-Monitored)
                  Interface dcz-jhb-mw (196.44.213.161): Normal (Not-Monitored)
                  Interface zieto-pta-perimeter (196.44.217.129): Normal (Not-Monitored)
                  Interface dcz-pta-mw (196.44.217.161): Normal (Not-Monitored)
                  Interface dcz-pta-dmz1 (196.44.219.193): Normal (Not-Monitored)
                  Interface dr-pta-mw (196.44.217.193): Normal (Not-Monitored)
        Other host: Secondary - Negotiation
                Active time: 0 (sec)
                slot 0: ASA5525 hw/sw rev (1.0/9.1(2)) status (Up Sys)
                  Interface management (0.0.0.0): Unknown (Not-Monitored)
                  Interface RemAccess (172.18.112.3): Unknown (Not-Monitored)
                  Interface outside (0.0.0.0): Unknown (Not-Monitored)
                  Interface inside (0.0.0.0): Unknown (Not-Monitored)
                  Interface inside-voice (0.0.0.0): Unknown (Not-Monitored)
                  Interface zieto-jhb-perimeter (0.0.0.0): Unknown (Not-Monitored)
                  Interface dcz-jhb-mw (0.0.0.0): Unknown (Not-Monitored)
                  Interface zieto-pta-perimeter (0.0.0.0): Unknown (Not-Monitored)
                  Interface dcz-pta-mw (0.0.0.0): Unknown (Not-Monitored)
                  Interface dcz-pta-dmz1 (0.0.0.0): Unknown (Not-Monitored)
                  Interface dr-pta-mw (0.0.0.0): Unknown (Not-Monitored)

Stateful Failover Logical Update Statistics
        Link : Unconfigured.

 

 

               -----------------------------------------------------------------------------------

 

                

zajbcf01# sh failover state

               State          Last Failure Reason      Date/Time
This host  -   Primary
               Active         None
Other host -   Secondary
               Negotiation    Comm Failure             12:31:22 UTC Jun 4 2015

====Configuration State===
        Config Syncing
====Communication State===

  

 

                   ----------------------------------------------------------------------------------

 

 

1 Reply 1

Vibhor Amrodia
Cisco Employee
Cisco Employee

Hi,

I would recommend you checking the communication on the Failover lan interface and make sure that is working.

Checking the interface statistics like drops etc.

Try a "wr standby" and see if that works ?

If that does not work , check this Defect:-

https://tools.cisco.com/bugsearch/bug/CSCui19504/?reffering_site=dumpcr

Thanks and Regards,

Vibhor Amrodia

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