ASDM launcher not working in Some versions of windows

[bsrgsit532]

Hi all , I am trying to open ASA from ASDM launcher , continusly getting "unable to launch device manager" in Some Windows machines. In some Windows it is working Correctly, but not in all. Java is not a problem. So Please help me to sort it out.

[jmeggers]

Check whether Windows is 32-bit or 64-bit. According to the ASDM troubleshooting page, 64-bit Windows causes the ASDM launcher to fail (Cisco bug ID CSCtb86774). The workaround is to run the ASDM using the web browser, but I have not had much success with that.

http://www.cisco.com/c/en/us/support/docs/security/adaptive-security-device-manager/110282-asdm-tshoot.html#prblm3

[KannanNeelakandan]

Go the Java Control Panel and in the security tab, add the ASA url in the exception site list (Ex : https://1.1.1.1:443)

Hope this helps

Thanks & Regards

Kannan Neelakandan