ASDM stop working after upgrading ASA.

[loc.nguyen]

Hi,

Hi

I have ASA  Model : ASA 5525-X

I just upgraded to a new ASA version: asa9-12-4-39-smp-k8.bin

ASDM stop working, so I upgrade ASDM to asdm image disk0:/asdm-7131-101.bin as the compatibility request.

https://www.cisco.com/c/en/us/td/docs/security/asa/compatibility/asamatrx.html

I got the issue that can not authenticate. 

I tried to set up ASDM o other laptop but it did not help. 

Could you advise what I should do ?

Thanks

Loc

 

[MHM Cisco World]

https://www.cisco.com/c/en/us/td/docs/security/asa/compatibility/asamatrx.html

[loc.nguyen]

I already checked.  It did not work even though the version is correct. Below is mine. 

 

[SinghRaminder]

can you provide the output of  below command from the CLI of the ASA

show asdm image 

[loc.nguyen]

asa5520-fw/pri/act# show asdm image
Device Manager image file, disk0:/asdm-7131-101.bin

[Sheraz.Salim]

you need to upload the file "asdm-openjre-7131-101.bin" I have tested mine with same image and with asdm-openjre-7131-101.bin. my unit is 5506-X and it worked fine.

[loc.nguyen]

asa5520-fw/pri/act# show version

Cisco Adaptive Security Appliance Software Version 9.12(4)39
SSP Operating System Version 2.6(1.251)
Device Manager Version 7.13(1)

Compiled on Wed 02-Mar-22 14:16 GMT by builders
System image file is "disk0:/asa9-12-4-39-smp-k8.bin"
Config file at boot was "startup-config"

[padekeye]

vpn# show asdm image
Device Manager image file not set 

That is the output and asdm is not working again

[Marvin Rhoads]

@padekeye you are replying to a 3 year old thread and providing no details of your hardware and software.

I suggest starting a new thread and providing more details.

https://community.cisco.com/t5/security-knowledge-base/how-to-ask-the-community-for-help/ta-p/3704356

[padekeye]

Hi Marvin, thanks for your suggestion. I am currently having issue with GUI via ASDM on my ASA and the google search keeps bringing to this page. Any suggestion for solution will be appreciated. 

[Marvin Rhoads]

@padekeye 

Did it work previously? If so, what changed since then?

What is your hardware and software version?

Is there any file like asdm.bin on your ASA's disk? (use "dir" command to check)

[padekeye]

We only rebooted the ASA. And since then the ASDM stopped working.

Thank you very much,
Peter Adekeye
Wide Area Network Engineer | MIS
email: padekeye@dh.org
Phone:267-742-2378
[cid:image008.gif@01DA4959.0EBA0540]
Doylestown Health | 595 W State St. | Doylestown, PA 18901



From: Adekeye, Peter
Sent: Wednesday, January 29, 2025 9:53 AM
To: 'ciscosupport.prod|ad731141|ca07a1ff-c0ce-4b7c-9a07-3af284395dde@replybyemail.usw2.prod.hosted.lithcloud.com'
Subject: Re: ASDM stop working after upgrading ASA.

[Marvin Rhoads]

Please add the line:

adsm image disk:asdm.bin

(Substitute your local asdm file location and name in place of the one I showed.)

[padekeye]

Hi Marvin,

Thanks for the suggestion, the asdm image disk:asdm.bin worked. ASDM is now working on my the primary ASA firewall. Thank you.

[MHM Cisco World]

point to check 

ciscoasa# show flash <- do you see the ASDM image ?

ciscoasa# verify flash:/asdm-xxxx.bin <- check if the image is OK

ciscoasa# show adsm image <-check what image run now 

If all above OK, change the PC the OLD ASDM file is save in director and java and may cause issue of connection.