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ASDM Unable to Read the Configuration

Michael Fox
Level 1
Level 1

HI Folks,

I have two Cisco ASA 5525's in a Active / Standby configuration. ASDM stopped working with the Active firewall first while making a small change, while researching the issue I failed over, and made the Secondary device Active. The secondary device had the same problem with ASDM when making the change. SSH has always worked and never faulted. Now both devices in the pair have the following error:

 

"ASDM is unable to read the configuration from the ASA since it is currently synching. Please try again by clicking the Refreash icon."

 

Research showed me that configs greater than 512KB can cause issues with ASDM. Our is currently 525KB, and I am wondering if this is the root cause and how to solve this issue?

 

Based on research around this I have done the following (among other things):

  • Cleared 'ASDM Cache' and 'Internal Log Buffer'
  • Edited the amount of RAM ADSM is using. -Xms1g -Xms2g

 

Reloading the firewall's fixes the issues, but this is not a solution.

 

Kind Regards,

Michael

1 Reply 1

Vibhor Amrodia
Cisco Employee
Cisco Employee

Hi,

Please answer these queries:-

ASA Version ?

ASDM Version ?

show proc output at the time of issue from the both the ASA units ?

Show Tech (if possible) ?

Thanks and Regards,

Vibhor Amrodia

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