Asdm version 7.2.4 hangs on MacOS

[Peter Andersson]

Cisco asa5512 with:

Cisco Adaptive Security Appliance Software Version 9.4(1)
Device Manager Version 7.4(2)

We can access the gui but the asdm process on the Mac spikes and the application hangs.

i have attached screenshots of the steps before the gui hangs. 

We have followed everything mention in the release notes.
http://www.cisco.com/c/en/us/td/docs/security/asdm/7_4/release/notes/rn74.html

We are using JDK 8u45 but tried downgrading to apple jdk 1.6, jdk8u25, jdk7u45, jdk7u55 and so on.

This bug seems related:CSCut57751

If somebody has an idea of whats causing this please let me know.

[Vibhor Amrodia]

Hi,

This is the Defect:- CSCut04399

https://tools.cisco.com/bugsearch/bug/CSCut04399/?reffering_site=dumpcr

Are you using CSD on the ASA device ?

Thanks and Regards,

Vibhor Amrodia

[Peter Andersson]

Thank you for the update. We are not using CSD. Is there any asdm recommendation that work well

with MacOs that you know of?

Kind regards

Peter Andersson

[Vibhor Amrodia]

Hi,

I think try to downgrade the ASDM to 7.4.1 and see if that improves the issue.

Thanks and Regards,

Vibhor Amrodia

[Peter Andersson]

Hi again, 

we had csd installed on the asa but not enabled. When i uninstalled csd i got a alarm that the memory is almost full. 

i can see that snmp process is using a lot of memory. Have you seen anything similar?

Output 

Show proc mem: 

Allocs Allocated (bytes) Frees (bytes) Freed Process

61376447 14143184917 59821016 14108734593 snmp

3315384 2073422195 4755034 2931761132 DATAPATH-0-1465

20883 1828887209 20144 1783943625 rtcli async executor process

17139843 1671708197 17167240 1833572185 IKEv2 Daemon

4893866 1103965971 3754109 956469734 IKE Daemon

141603 653032860 117521 46251817 Unicorn Proxy Thread

972175 437419718 1289174 428812790 IPsec message handler

980341 259030548 196068 9411264 DHCPRA Monitor

191821 188751864 0 0 IKEv2 DPD Client Process

73202 144632285 69288 48185124 Init Thread

1271144 91503300 0 0 IKE Receiver

580722 72185184 12866 4496506 CP Processing

336354 68485534 336315 63676116 CMGR Server Process

46991 48513233 47433 49440799 aaa

1189885 38075896 2293719 147025621 CP Crypto Result Processing

58703 22628467 3 2152 CTM message handler

255969 20908622 255141 16082403 ldap_client_thread

120036 17408056 439314 19085346 dhcp_daemon

328751 16722416 2509 281008 CP Midpath Processing

70419 14688786 118548 16614381 emweb/https

395702 12662464 1 32 udp_thread

1 12582976 0 0 PIX Garbage Collector

11818 10071424 8708 9255360 CTM Daemon

19513 4742340 14403 7915156 aaa_shim_thread

18627 4172448 58176 22752480 IKE Common thread

6 3478751 0 0 uauth

33768 2784832 32791 2414832 tmatch compile thread

112092 2092384 0 0 pm_timer_thread

39 1950969 11 33266 UserFromCert Thread

4990 1940580 0 0 IP RIB Update

31695 1751911 31041 1728917 Crypto CA

12892 1089083 12626 1073729 Self-Sign Cert Thread