Auto signature update fails

[rschwendeman]

I have a IPS 4260 that has stopped getting the auto signature updates. 

I get the file is found from Cisco, but the following error. 

package download failed: Not enough storage space to download package file.

How do I free up storage space to download the signature?

[lcambron]

Hello,

This looks similar to:

CSCti57119

Workaround:

You can remove the initial packet file with the  command "erase packet-file" and this generally is enough space to get  past the errors for config or update.

You will then need to enter  into the service account, and remove the pack-file* from the directory  "/usr/cids/idsRoot/var". You may use the command:

bash-2.05b# rm /usr/cids/idsRoot/var/packet-file*

This should clean up the packet-files that have been left behind.

Changes to the service account are only recommended with TAC assistance. I would make sure to backup the configuration and do it during a maintenance window.

Regards,

Felilpe.