DeePak, I am missing something with the script, when I try to place the call to the agent I am failing.  I get the correct extension from the get user info step, but on the next step to place the call I am unable and get unsuccessful.  I cannot figure out what is missing to place the call. ... View more

I know this is an old post, but I am trying to get whisper announcement played to agent so they know what queue the call is coming from.  I can get the agents extension from the Get user info, but I cannot place a call to that extension.  My agent is showing reserved and I have no connect in the Select resource step.  I am not getting any errors on the script so I am not sure why it is failing. ... View more

Has anyone found away to do this with CME and 7800 series phones.  I am facing the same issue and cannot find anything that shows it is supported for SIP phones on CME. Thanks, Rob. ... View more

Did you find a solution for this problem,  I am running into the exact same issue. Thanks Rob. ... View more

true, but I need to collect several variables from the script and send to a http service. basically get the account number and have them accept an agreement that is played to them. based on the account number and a yes or no response i need to send this to a http service which will get recorded.  In return when I send the request i will a success or error and this is just in html and can be seen if you do the request from a web browser.  I believe I am making the request, but having issues with the response I receive and not being able to process it. so my request would be something like this http://www.mywebservice.org/oscar.png.v2/CAPAgreement.aspx?sid=123456789&capagreement=false with the sid changing for the account number and capagreement either true or false. when that is sent to the webservice, it will get successful or error. I have the create url step, and then the create xml document step to do the http request.  I just cannot figure how to process the response. I have been also looking is when the create xml step is run how can you view what was created, and where can it be viewed. Thanks for your help. ... View more

did you get the http service to work from the script.  I am trying to do the same thing. ... View more

I seem to be getting the create url and xml steps fine but I am having an issue with the get xml step.  Is this when the request is actually be sent to the url and getting the response. I am not sure if it is a certificate issue with https or I have a problem with the step. attached is the error. thanks in advance for your help. ... View more

it is just a plain html response. I am trying to get what you have listed with the create url document and seeing if I can get that to work.  I am having some issues getting the step entered correctly. Is there a debug that can be run to see if the request is being made from the script. ... View more

I am having the same issue.  Did you get yours resolved. ... View more

How did you setup the ASA for the Avaya 96XX phones.  I am using the 9611 and and cannot get the tunnel to come up.  I am not showing any errors on the ASA, but the phone does not complete the tunnel. ... View more

Did you get your issue resolved.  I am running into the same issue. ... View more

so if I setup a peer neighbor to the new AS this will advertise the BGP routes between them? All I am looking to do is take the new mpls which is has a different AS and have the routes from both be advertised so if a site has been migrated to the new mpls it will have the routes from the existing mpls.  Once all sites are migrated the existing AS will be removed. ... View more