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- About rschwendeman
08-15-2019
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Member since
10-30-2002
122
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Created by
rschwendeman
in Contact Center
in Contact Center
03-21-2019
01:59 PM
03-21-2019
01:59 PM
Is there a way to show the CSQ Name when the phone is ringing an Agent so they know what queue the call is coming from? I have agents in multiple queues and they need to greet the customer a different way depending on the queue. They do see the queue name in Finesse, but they also want to see it on the phone so they don't always have to bring up Finesse. I have not been able to pass the CSQ name to the agent while ringing, unless I have different call control groups and have the name listed on the CTI Ports for that control group.
Any help would be appreciated.
Thanks
Rob.
... View more
Labels:
03-21-2019
11:02 AM
DeePak,
I am missing something with the script, when I try to place the call to the agent I am failing. I get the correct extension from the get user info step, but on the next step to place the call I am unable and get unsuccessful. I cannot figure out what is missing to place the call.
... View more
Created by
rschwendeman
in Contact Center
in Contact Center
03-21-2019
10:57 AM
03-21-2019
10:57 AM
I know this is an old post, but I am trying to get whisper announcement played to agent so they know what queue the call is coming from. I can get the agents extension from the Get user info, but I cannot place a call to that extension. My agent is showing reserved and I have no connect in the Select resource step. I am not getting any errors on the script so I am not sure why it is failing.
... View more
06-19-2018
04:40 AM
Does anyone have the downloaded version of the IP Phone tutorials that were on Cisco's Website. Cisco has removed these because of Java and they are no longer available. Below is the link where the tutorials were located. I am looking for the 7800 and 8800 series tutorial.
https://www.cisco.com/c/en/us/products/collaboration-endpoints/collaborationendpointtutorials.html
Thanks
Rob.
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Labels:
09-20-2016
12:50 PM
Has anyone found away to do this with CME and 7800 series phones. I am facing the same issue and cannot find anything that shows it is supported for SIP phones on CME.
Thanks,
Rob.
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02-03-2016
04:50 PM
Did you find a solution for this problem, I am running into the exact same issue.
Thanks
Rob.
... View more
10-31-2014
01:43 PM
true, but I need to collect several variables from the script and send to a http service. basically get the account number and have them accept an agreement that is played to them. based on the account number and a yes or no response i need to send this to a http service which will get recorded. In return when I send the request i will a success or error and this is just in html and can be seen if you do the request from a web browser. I believe I am making the request, but having issues with the response I receive and not being able to process it. so my request would be something like this http://www.mywebservice.org/oscar.png.v2/CAPAgreement.aspx?sid=123456789&capagreement=false with the sid changing for the account number and capagreement either true or false. when that is sent to the webservice, it will get successful or error. I have the create url step, and then the create xml document step to do the http request. I just cannot figure how to process the response. I have been also looking is when the create xml step is run how can you view what was created, and where can it be viewed. Thanks for your help.
... View more
10-31-2014
12:46 PM
did you get the http service to work from the script. I am trying to do the same thing.
... View more
10-31-2014
07:49 AM
I seem to be getting the create url and xml steps fine but I am having an issue with the get xml step. Is this when the request is actually be sent to the url and getting the response. I am not sure if it is a certificate issue with https or I have a problem with the step. attached is the error. thanks in advance for your help.
... View more
10-29-2014
07:25 AM
it is just a plain html response. I am trying to get what you have listed with the create url document and seeing if I can get that to work. I am having some issues getting the step entered correctly. Is there a debug that can be run to see if the request is being made from the script.
... View more
Created by
rschwendeman
in VPN and AnyConnect
in VPN and AnyConnect
03-01-2014
08:24 AM
03-01-2014
08:24 AM
How did you setup the ASA for the Avaya 96XX phones. I am using the 9611 and and cannot get the tunnel to come up. I am not showing any errors on the ASA, but the phone does not complete the tunnel.
... View more
Created by
rschwendeman
in Contact Center
in Contact Center
10-25-2013
10:28 AM
10-25-2013
10:28 AM
Did you get your issue resolved. I am running into the same issue.
... View more
08-20-2013
06:38 PM
so if I setup a peer neighbor to the new AS this will advertise the BGP routes between them? All I am looking to do is take the new mpls which is has a different AS and have the routes from both be advertised so if a site has been migrated to the new mpls it will have the routes from the existing mpls. Once all sites are migrated the existing AS will be removed.
... View more
08-20-2013
06:20 PM
I am implementing a new mpls network that has an existing mpls network running bgp. So I have the new setup with a new BGP AS # and I have routing working on this AS. What I need to do is take those routes and redistribute them into the existing BGP AS that is running, so as we migrate sites all sites will have the correct routes no matter what MPLS network and BGP AS they are running on. Can I redistribute from one BGP AS to another without causing a routing loop. My worry is I may cause a routing loop by doing this. Thanks.
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Labels:
Created by
rschwendeman
in Collaboration Applications
06-18-2019
06-18-2019
Did you get this resolved, I am having the same issue with the number of
network interfaces. ThanksR...
03-21-2019
Is there a way to show the CSQ Name when the phone is ringing an Agent
so they know what queue the c...
03-21-2019
DeePak, I am missing something with the script, when I try to place the
call to the agent I am faili...
Created by
rschwendeman
in Contact Center
03-21-2019
03-21-2019
I know this is an old post, but I am trying to get whisper announcement
played to agent so they know...
Created by
rschwendeman
in Unified Communications Infrastructure
08-21-2018
08-21-2018
Did you find an answer to the upgrade for additional languages. I have
the same issue and worried ab...
06-19-2018
Does anyone have the downloaded version of the IP Phone tutorials that
were on Cisco's Website. Cisc...
03-12-2018
Did you find a solution for this, I am running into the same problem
with Unity Connection not synch...
01-08-2018
I updated to 10.5 SU6 and I am not seeing 2010, 2013 or 2016 version. My
understanding was after SU4...
09-20-2016
Has anyone found away to do this with CME and 7800 series phones. I am
facing the same issue and can...
02-03-2016
Did you find a solution for this problem, I am running into the exact
same issue. Thanks Rob.
02-17-2015
did you get your issue resolved, I am having the same issue. Cannot seem
to connect from the outside...
Created by
rschwendeman
in Unified Communications Infrastructure
12-01-2014
12-01-2014
I am having the same issue, were you able to figure out how to edit the
extension after you moved th...
10-31-2014
true, but I need to collect several variables from the script and send
to a http service.basically g...
Public Statistics
| Date Registered | 10-30-2002 07:23 AM |
| Date Last Visited | 08-15-2019 11:36 PM |
| Total Messages Posted | 122 |
