can't access pix535 console (in failover standby status)

[lichuan liu]

we have two pix535 one is ur other is FO license.

once a time i found can't access FO pix535 console, i'm sure console cable is ok. when i unplug failover serial cable from FO pix535, i can access pix 535 console.

why

thank you!

tom

[mirober2]

Hi Tom,

If you've confirmed the console cable is good and the serial settings on your PC are correct, I would suggest opening a TAC case to investigate a hardware problem with the console port.

-Mike

[fly]

Hi Mike,

     THank you!

      but the service contract is out of date, i can't open a case.why i unplug serial cable, i can access console (FO standby)

     Tom

[Kureli Sankar]

Tom,

You are saying

UR - PIX535 - console works every time no problem

FO - PIX535 - console breaks occationally but when you unplug the serial cable and plug it back in, it starts to work again.

Is this a clear problem description or did I get it wrong?

Use another laptop or PC and see if it will work consistently.

-KS