carriers are unreachable on vicidial

[sahib]

Hi,

Sometimes our carriers are unreachable on vicidial. we have a static Nat for these carriers on our ASA firewall. This issue is happening intermittently and temporary resolution is reboot the ASA. I didn't try to clear the connections for nat which might also work but not sure. but still both are temporary resolutions. I am looking for permanent resolution for this problem. I have attached a screenshot of  vici logs when carriers are unreachable. Please help. 

Thanks,

Sahil

[Flavio Miranda]

Hello @sahib

 Are you inspecting those SIP connections ? 

It is better offer logs from the Firewall. You can try  debug sip for example.

-If I helped you somehow, please, rate it as useful.-

[sahib]

yes.

object-group service sip udp
timeout sip 0:30:00 sip_media 0:02:00 sip-invite 0:03:00 sip-disconnect 0:02:00
timeout sip-provisional-media 0:02:00 uauth 0:05:00 absolute
inspect sip

[sahib]

The issue is intermittent so difficult to collect logs.  Although i put a circular buffer and try to get the logs when the issue happen next time