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cdFMC and CLI access

Chess Norris
Level 4
Level 4

Hello,

We need to access cdFMC CLI via SSH to delete a stucked job. IS this possible and how should we proceed to request this access?

I know for cloud email security it's possible by generate a private/public SSH key pair and then provide the public key to Cisco TAC, but I am not sure it's the same process for cdFMC.

Thanks

/Chess

1 Accepted Solution

Accepted Solutions

Chess Norris
Level 4
Level 4

I asked TAC directly about this and CLI access to cdFMC is granted only to a limited number of peoples inside Cisco.

"Unfortunately, there is no access to the cdFMC CLI for the customers or even myself as a troubleshooting engineer. We have an internal team at Cisco who has been granted the Cloud Access to do this".

/Chess

 

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1 Reply 1

Chess Norris
Level 4
Level 4

I asked TAC directly about this and CLI access to cdFMC is granted only to a limited number of peoples inside Cisco.

"Unfortunately, there is no access to the cdFMC CLI for the customers or even myself as a troubleshooting engineer. We have an internal team at Cisco who has been granted the Cloud Access to do this".

/Chess

 

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