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Cisco ASA IPS Detect service card failure Service card in other unit has failed

teatrodelsogno
Level 1
Level 1

Hi Guys,

I have a strange problem in a part connected to one cisco asa bug, but is not belonging to my version.

I have one cluster active/standby failover and in random time this is the behavior that is happening:

From State                 To State                   Reason
==========================================================================
12:48:10 CEST Mar 4 2015
Just Active                Active Drain               Service card in other unit has failed

12:48:10 CEST Mar 4 2015
Active Drain               Active Applying Config     Service card in other unit has failed

12:48:10 CEST Mar 4 2015
Active Applying Config     Active Config Applied      Service card in other unit has failed

12:48:10 CEST Mar 4 2015
Active Config Applied      Active                     Service card in other unit has failed

12:59:04 CEST Mar 4 2015
Active                     Standby Ready              Other unit wants me Standby

12:59:05 CEST Mar 4 2015
Standby Ready              Failed                     Detect service card failure

12:59:11 CEST Mar 4 2015
Failed                     Standby Ready              My service card is as good as peer

12:59:11 CEST Mar 4 2015
Standby Ready              Just Active                Service card in other unit has failed

12:59:11 CEST Mar 4 2015
Just Active                Active Drain               Service card in other unit has failed

12:59:11 CEST Mar 4 2015
Active Drain               Active Applying Config     Service card in other unit has failed

12:59:11 CEST Mar 4 2015
Active Applying Config     Active Config Applied      Service card in other unit has failed

12:59:11 CEST Mar 4 2015
Active Config Applied      Active                     Service card in other unit has failed

13:03:07 CEST Mar 4 2015
Active                     Standby Ready              Set by the config command

13:03:55 CEST Mar 4 2015
Standby Ready              Failed                     Detect service card failure

13:06:38 CEST Mar 4 2015
Failed                     Standby Ready              My service card is as good as peer

13:10:15 CEST Mar 4 2015
Standby Ready              Just Active                Other unit wants me Active

13:10:15 CEST Mar 4 2015
Just Active                Active Drain               Other unit wants me Active

13:10:15 CEST Mar 4 2015
Active Drain               Active Applying Config     Other unit wants me Active

13:10:15 CEST Mar 4 2015
Active Applying Config     Active Config Applied      Other unit wants me Active

13:10:15 CEST Mar 4 2015
Active Config Applied      Active                     Other unit wants me Active

 

I try to manually reset the IPS module with hw-module module 1 reset but I'm receiving the same messages.

 

Some other information:

Cisco Adaptive Security Appliance Software Version 8.2(1)

Mod Card Type                                    Model              Serial No.
--- -------------------------------------------- ------------------ -----------
  0 ASA 5520 Adaptive Security Appliance         ASA5520            JMX1414L0X3
  1 ASA 5500 Series Security Services Module-10  ASA-SSM-10         JAB10070GJP

Mod MAC Address Range                 Hw Version   Fw Version   Sw Version     
--- --------------------------------- ------------ ------------ ---------------
  0 0026.99c0.c0df to 0026.99c0.c0e3  2.0          1.0(11)2     8.2(1)
  1 0015.c6fa.3b31 to 0015.c6fa.3b31  1.0          1.0(10)0     7.1(8)E4

Mod SSM Application Name           Status           SSM Application Version
--- ------------------------------ ---------------- --------------------------
  1 IPS                            Up               7.1(8)E4

Mod Status             Data Plane Status     Compatibility
--- ------------------ --------------------- -------------
  0 Up Sys             Not Applicable         
  1 Up                 Up                     


------------------ show memory ------------------

Free memory:      1722778808 bytes (80%)
Used memory:       424704840 bytes (20%)
-------------     ----------------
Total memory:     2147483648 bytes (100%)

 

----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Failover On
Failover unit Primary
Failover LAN Interface: faillink Management0/0 (up)
Unit Poll frequency 1 seconds, holdtime 15 seconds
Interface Poll frequency 5 seconds, holdtime 25 seconds
Interface Policy 1
Monitored Interfaces 2 of 250 maximum
Version: Ours 8.2(1), Mate 8.2(1)
Last Failover at: 13:10:15 CEST Mar 4 2015
    This host: Primary - Active
        Active time: 665238 (sec)
        slot 0: ASA5520 hw/sw rev (2.0/8.2(1)) status (Up Sys)
          Interface outside (x.x.x.x): Normal
          Interface inside (10.254.0.3): Normal
          Interface WIFI_no (10.254.14.1): Normal (Not-Monitored)
          Interface DMZ_dsoi (172.16.1.1): Normal (Not-Monitored)
          Interface Adfafd (x.x.x.x): No Link (Not-Monitored)
        slot 1: ASA-SSM-10 hw/sw rev (1.0/7.1(8)E4) status (Up/Up)
          IPS, 7.1(8)E4, Up

    Other host: Secondary - Standby Ready
        Active time: 70225 (sec)
        slot 0: ASA5520 hw/sw rev (1.1/8.2(1)) status (Up Sys)
          Interface outside (81.208.53.221): Normal
          Interface inside (10.254.0.4): Normal
          Interface WIFI_no (0.0.0.0): Normal (Not-Monitored)
          Interface DMZ_dsoi (172.16.1.3): Normal (Not-Monitored)
          Interface Adfafd (85.20.9.11): Normal (Not-Monitored)
        slot 1: ASA-SSM-10 hw/sw rev (1.0/7.1(8)E4) status (Up/Up)
          IPS, 7.1(8)E4, Up

Stateful Failover Logical Update Statistics
    Link : faillink Management0/0 (up)
    Stateful Obj     xmit       xerr       rcv        rerr      
    General        483879055  0          14089818   10606     
    sys cmd      97977      0          97977      0         
    up time      0          0          0          0         
    RPC services      0          0          0          0         
    TCP conn     97196877   0          4327486    1514      
    UDP conn     386494404  0          9650250    9092      
    ARP tbl      45801      0          4968       0         
    Xlate_Timeout      0          0          0          0         
    VPN IKE upd     17191      0          1784       0         
    VPN IPSEC upd     26805      0          7353       0         
    VPN CTCP upd     0          0          0          0         
    VPN SDI upd     0          0          0          0         
    VPN DHCP upd     0          0          0          0         
    SIP Session     0          0          0          0         

    Logical Update Queue Information
              Cur     Max     Total
    Recv Q:     0     25     16395021
    Xmit Q:     0     111     505815152

 

Could you please send me some suggestion or share past experience about it?

 

Many regards

 

Matteo

 

18 Replies 18

Matteo,

Upgrading the ASA is the same process with or without the SSM installed. Most of the type of bugs you are seeing are relate to the base ASA software, not the IPS version.

Of course once you get the ASA updated it would not hurt to also have the IPS SSM up to the latest release. You have 7.1(8)E4 from October 2013 and there is a version 7.1(9)E4 from October 2014 available for that platform.

IPS download

IPS Release notes

Hi Marvin,

thanks once again for your support.

Ok, I can think to upgrade the ASA...

Regarding the IPS, I can't with the software release by you suggested.
Cause ASA5520 doesn't support this version.

You have an ASA 5520 with the IPS on an SSM-10. The release notes list:

"ASA 5500 AIP SSM-10".

5500 means 5500 series - 5510, 5520 etc.

ah yes sorry, you are right.

 

regards

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