cisco firepower management center virtual gui not shown

[ksj1304]

I have installed the Cisco Firepower Management Center virtual on esxi and set it up with FTD, assigning it the IP address 172.16.9.10. The PC can ping this IP address successfully, but when I access it, the screen is empty except for the favicon, and it redirects to /ui/login . Please help me.

[Marius Gunnerud]

Have you tried to access the GUI with a different browser?

from CLI could you run the following commands and post the output here.

pmtool status | grep -i gui

pmtool status | grep -E "Waiting|Down|Disable|Running"

[ksj1304]

pmtool status | grep -i gui

pmtool status | grep -E "Waiting|Down|Disable|Running"

and the same situation occurs when testing in Edge, Chrome, and Firefox.

[MHM Cisco World]

Change the language of browser to English and if not work use other browser and set English as default language 

MHM

[ksj1304]

I have tested this on Chrome and Firefox and obtained the same result.

[MHM Cisco World]

Language is it English?

MHM

[ksj1304]

Yes, it is set that way

[ksj1304]

I have tested this on Chrome and Firefox and obtained the same result.

[Marius Gunnerud]

try restarting the services then check access.

pmtool restartbyid

If it is still not working try restarting the console.

sudo /etc/rc.d/init.d/console restart

If you are still not able to access the FMC, verify disk space

df -TH

[ksj1304]

I applied the solutions you provided, but the same symptoms still occur. I believe there should be no issues with the specifications, as it is installed on a Dell R630 server!

[Marius Gunnerud · Accepted solution]

is this a new installation?  if yes, I would suggest that you do a fresh install of the FMC.

Other than that, can you run the command pmtool status | grep -i gui again.

Also run tail -f /var/log/messages while you try to connect to the GUI and see if there are any errors or unusual messages that pop up.

[ksj1304]

I reinstalled it using exactly the same method, and it works well. Thank you! However, I still feel a bit uneasy. I appreciate your good response.

[williaat0125]

I had similar strange issues with installing a virtual FMC. Delete and reinstalled a couple of times and it finally worked for me as well. Great post. Thanks for your update.

[Aref Alsouqi]

You can try to restart the tomcat services which I believe are the ones responsible to present and render the web pages with the command "pmtool restartbyid tomcat", if that doesn't help you can go with the commands suggested by @Marius Gunnerud . If no luck try to reload the whole FMC with the command "sudo reboot" in expert mode.

[ksj1304]

not working but thanks for your answer