02-26-2019 01:54 AM - edited 02-21-2020 08:52 AM
when I am visiting ngrok.com I am getting the error "Access to this destination is not allowed due to a possible malware threat"
what could be the issue?
ASA is blocking ngrok software too within the network.
02-26-2019 02:09 AM
02-26-2019 11:38 PM
no we are not using any proxy and wsa
02-26-2019 05:29 AM
02-26-2019 11:40 PM
no we are not using firepower.
this is why I am confused why ASA is blocking, moreover talcos is showing the website as neutral
02-27-2019 12:37 AM
we need more inforamtion about your setup, this error produce internally ? if so how is your traffic flow going outside, in the path from user pc to internet, there is some kind proxy or thread analysis running to get this.
02-27-2019 02:28 AM
User PC----->Access Switch (2960)----->Core Switch (3850)----->ASA
There is no proxy and tread analysis
02-27-2019 03:35 AM
After ASA internet ?
is the error you see on browser ?
can you give us full screenshot, what IP address this sending this warning.
02-27-2019 05:31 AM
02-27-2019 07:02 AM
Does your PC have Any Connect Client ?
02-27-2019 09:29 PM
No we don't have any connect. It is not just the one PC that is facing this problem, all PC in network is having same problem.
02-27-2019 10:16 PM - edited 02-27-2019 10:16 PM
Ngrok site uses SSL and if you open the page with http it will be redirected to https. In your case some thing in between is blocking the page itself. Are you using Cisco umbrella..? Can you check nslookup from your PC whether it is resolving properly...?
02-27-2019 11:05 PM
02-28-2019 12:51 AM
I think for now we are only guessing how your network, based on that we are suggesting. either you have some filters which is part of the network. Since we do not able to reproduce the isse you were mentioned.
who is your service ISP provider ?
03-02-2019 09:38 PM
my ISP is beam (from India)
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