03-07-2022 01:10 AM
Hi Teams,
Greetings,
Currently I Have Customer that using Firepower 1120T, with Running FTD OS V6.4 managed By FDM,
unfortunately the device is Unable to do the configuration, because when I try change configuration (for example) change DNS IP address for the device, when I try to Deploy, the device is Unable deploy due "Base License" missing.
The status of smart license of the Device is Unregistered (from 2020 until now).
From what I understand and read documentations, Isn't the Base License is Perpetual / Not Term-Based ?
Why is it Missing the Base License?
Additionally,
Recently, the customer already purchased the TMC license for this device, but it's not yet connected to Smart Licensw for the TMC, does it need the Base License to connect the Smart License? and will it solved for the missing Base License when connect to Smart License?
Thanks
Regards.
Solved! Go to Solution.
03-07-2022 01:28 AM
Can you post show License to look what you have now.
yes if you get smart token and add you able to resolve the issue.
03-07-2022 01:28 AM
Can you post show License to look what you have now.
yes if you get smart token and add you able to resolve the issue.
03-07-2022 02:16 AM
Hi Balaji,
thanks for the reply.
Currently i dont have capture from Show License,
but I attached capture when I try to Deploy the configuration
So,
From your advice, the issue will be solved when i add the smart token on the device?
Do the device need to resolve hostname tools.cisco.com?
Note :
- the device able to ping 8.8.8.8 & IP Address of cisco.com
- but when try to ping cisco.com, tools.cisco.com , google.com == invalid hostname
- try to change IP Address of DNS server but unable due missing base license
03-07-2022 07:48 AM
get the smart token and install it.
03-07-2022 08:51 PM
Applying a Smart licensing token will only fix it if the customer's Smart account has the base license.
The DNS server required for registration is the one used by the management interface. That is configured via the cli using "configure network... " commands. When you test the ping and name resolution, be sure to use "ping system" and not just "ping". The latter will use the data interfaces while registration generally uses the management interface
12-09-2022 06:37 AM
The FTD Base Features license is not present in the Smart Licensing portal until the device is registered. It is created dynamically. There was not even an orderable FTD Base license SKU for some years but now CCW adds an included item such as FPR3110-BSE.
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