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Cisco Security manager 4.14.0 authentication

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Hello.

I have Cisco Security manager 4.14.0 installed on windows server. When i am trying to connect from security manager client, following error appears.  

"The client cannot connect to the Authentication Service.

  

I can connect to the server via https and log in as admin succesfully.

5 Replies 5

Hi,

Following is the Cisco's document with detail steps to encounter this issue:-

http://www.cisco.com/c/en/us/support/docs/security/security-manager-43/116183-problem-CSM-00.html

Rate if this is helpful...

Spooster IT Services Team

Thanks for your reply. I tried this but got error on this step

C:\>pdreg -r Apache -e "C:\PROGRA~2\CSCOpx\MDC\Apache\bin\Apache.exe" -f "-d C:\PROGRA~2\CSCOpx\MDC\Apache -D SSL" -d Tomcat
ERROR:save failed Add failed, record already exists., No such file or directory

Paths are correct i checked, after that i can regenerate ssl cert succefully but at the end problem stays the same

Have you stopped the Cisco Security Manager Daemon Manager (CRMDmgtd) service, and wait for it to stop all of the dependent services first before entering the above commands?

Note:- It will take some time to stop all the dependent services and ensure that the Startup Type for all of the CSM services is set to Manual (except for the Cisco Security Manager Daemon Manager (CRMDmgtd) service, which should be set to Automatic).

Spooster IT Services Team

yes everything was exactly as you described.

Hung2
Level 1
Level 1

Did you resolve this issue? I had same issue, can not fix it.

Thanks.

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