Cisco Security Manager V3.2 Backup problem

[bgl-group]

Hi I have just started getting this error on my CSM box when it is backing up.

Can someone tell me what it is - the error message is slightly cryptic.

Backup failed on 2010/12/5 at 3:43:19. REASON: Fatal error: Database engine 'ausEng' could not be started on database 'ausDb' in Bulk mode..

Doesn't mean much to me apart from there is a problem somewhere.

Giles

[Panos Kampanakis · Accepted solution]

Can you check if you have aus.db & aus.dborig files under the AUS in your CSM folder? If one is missing you will get that error.

Also, if you are not using the auto-update server feature, one option would be to uninstall it and then proceed with the backup.

The CiscoWorks Auto Update Server (AUS) 3.1 is a web-based interface for upgrading device  configuration files and software images on PIX

security appliances and Adaptive Security Appliances  (ASA) that use the auto update feature. Note: The IPS updates are pushed directly by the core CSM itself, it does not use or require the additional AUS module.

The documented procedure to remove a CSM application (like AUS for example) can be found here:

http://www.cisco.com/en/US/docs/security/security_management/cisco_security_manager/security_manager/3.2/installation/guide/windows.html#wp1062059

Basically, you use the add/remove program feature and then choose CSM and use the checkboxes, to install/uninstall the applications you want.

If it persist I would suggest case with TAC because it will require collecting syslog file and doing more advanced troubleshooting to see what is broken.

I hope it helps.

PK

[bgl-group]

Thanks for that.

As we aren't using the Autoupdate feature I have removed it from the server. The result is the backup now runs without any errors.

Giles

[Panos Kampanakis]

Glad we got it resolved.

Take care,

PK