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Cisco smartnet/anyconnect error stating service provider in current location is restricting access (multiple vpn users)

Hello All,


Looking for some help . All was ok up until today and nothing has changed in the server room . We have a valid contract with smartnet/any connect until Nov2020. Suddenly today  my users are experiencing the attached error msg when trying to use anyconnect to remote VPN into our servers. Our service provider did accidentally disconnect service last week then reconnected , since that time I was informed that people were able to access the VPN via version 4.1.02011 up until today so don't think it's on their side. I am having them check to make sure nothings blocked but odd coincidence . We have a Cisco 5506x box which is noted to be our firewall/vpn in the server room and we have a license valid until Nov 2020 for our smartnet/anyconnect software which is our VPN in for remote users.  I can ping the cisco 5506x box internally on the network but not remotely . Any help would be most appreciated . I'm not expert on Cisco's VPN . See attached error message "the service provider in your current location is restricting access to the internet. You need to logon with the service provider before you can establish a VPN session. You can try this by visiting any website with your browser"  Both the remote and host location have internet access .

Thank You

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