CSMPR-LIC-50 Upgrade to CSMPR-LIC-100

[MaFu]

We had 2 License CSMPR-LIC-50 in Service and under SAS Contract with the needed S/N.
Then we decided to merge these Licenses into CSMPR-LIC-100 for Cost issues.e an

The Licensing Team has sent the new License and we have it now in Service.
Unfortunately we didn't got a S/N for the new License, so we cannot take it under SAS Contract anymore.S/N

Could somebody give me a hint, how to get a valid S/N.

Many Thanks

Martin

[Stefano De Crescenzo]

Hi Martin,

most likely you have already done it, however I believe you should try to contact your Cisco Account Team and get this sorted out with them

Stefano

[MaFu]

Hi Stefano

If have involved my SAM as well my CPAM. Also Cases have been opened.

Looks like I'm in a Black Hole, and Cisco has no Process available which handles CSMPR Licenses.

I only need a S/N got have the Licenses under SAS Contract.

I don’t feel that Cisco is not interested to solve the problem, they are also not interested to invoice the

3000 $US for 1 Year SAS.

Unbelievable

Martin