Deployment failed due to timeout collecting policies and objects,

[bibek.deo]

HI,
I am getting error while deploying policy ,"Deployment failed due to timeout collecting policies and objects"
FMC appliance -4500 - Version 6.4.0.9
CISCO Firepower 9300
FTD Version: 6.4.0.9 FXOS Version : 2.7.1.122

I not able to deploy polices ,it timed out after running for 20 mins , Neither I can generate troubleshooting files from FMC ( it keeps on generating)

Kindly let me know if anyone has faced similar issue

Regards

Bibek

[Mohammed al Baqari]

Hi,

Seems that your connectivity between FMC and FTD is broken. Did it work
before?

>From FTD > CLISH > expert, running netstat -ano | grep 8305. Do you see
connections to FTD? If not (most likely the case), you need to check the
connectivity to FMC.

If you are sure that communication is allowed and nothing changed for FTD
to FMC, try to restart sftunnel on FTD with command pmtool restartbyid
sftunnel

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[bibek.deo]

HI,

FTD is communicating with FMC on port 8305, I have a pair of FTDs in active/standby , Have tried switching FTDs .

Still I am getting same error

Thanks

[Mohammed al Baqari]

Hi,

In expert mode, use the command tail -f /var/log/message. Push the policies
after that and monitor the output to see where it's exactly failing.

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[bibek.deo]

HI,

Unfortunately , nothing  is happening, - Can your share me document to De-register sensors in HA from FMC also document to reset the FMC  to default config

Thanks