Device Center page blank for all devices.

vijay sanwal · ‎02-12-2008

Common Services - 3.0.5

Campus Manager - 4.0.9

Cisco View - 6.1.5

RME - 4.0.5

DFM - not installed

LMS 2.6 Device Center -> Device Summary pane is blank.

I can Ping, traceroute the devices. Devices appear as Normal under RME...

Last Change - Server Restart after re-setting casuser.

I also see following error messages in stdout.log file:

[ Tue Feb 12 14:59:23 CET 2008 ] INFO [DCRInteractor : isApplicationManagingDevice] : Inside isApplicationManagingDevice function with AppID=IE-CW__RME__4.0 and deviceid 4542

[ Tue Feb 12 14:59:23 CET 2008 ] ERROR [LinkThread : run] : java.io.IOException: Server returned HTTP response code: 503 for URL: http://IE-CW:1741/rme/InventoryCollectionSummary.do?deviceID=4542&deviceIP=A1-AP-Treviri.rl&device=A1-AP-Treviri&devCenAction=true&window_name=Inventory

[ Tue Feb 12 14:59:23 CET 2008 ] ERROR [LinkThread : run] : Server returned HTTP response code: 503 for URL: http://IE-CW:1741/rme/InventoryCollectionSummary.do?deviceID=4542&deviceIP=A1-AP-Treviri.rl&device=A1-AP-Treviri&devCenAction=true&window_name=Inventory

java.lang.NullPointerException

at com.cisco.nm.cmf.devicecenter.action.LinkThread.run(Unknown Source)

[ Tue Feb 12 14:59:23 CET 2008 ] INFO [DCRInteractor : isApplicationManagingDevice] : Returning true

[ Tue Feb 12 14:59:23 CET 2008 ] ERROR [LinkThread : run] : java.io.IOException: Server returned HTTP response code: 503 for URL: http://IE-CW:1741/cwhp/NSLookupSummary.do?deviceID=4542&deviceIP=A1-AP-Treviri.rl&device=A1-AP-Treviri

[ Tue Feb 12 14:59:23 CET 2008 ] ERROR [LinkThread : run] : java.io.IOException: Server returned HTTP response code: 503 for URL: http://IE-CW:1741/rme/SyslogDeviceCentre.do?deviceID=4542&deviceIP=A1-AP-Treviri.rl&device=A1-AP-Treviri&window_name=Syslog+Analyzer

[ Tue Feb 12 14:59:23 CET 2008 ] ERROR [LinkThread : run] : java.io.IOException: Server returned HTTP response code: 503 for URL: http://IE-CW:1741/rme/ChangeAuditDeviceCentre.do?deviceID=4542&deviceIP=A1-AP-Treviri.rl&device=A1-AP-Treviri&window_name=Change+Audit

[ Tue Feb 12 14:59:23 CET 2008 ] ERROR [LinkThread : run] : java.io.IOException: Server returned HTTP response code: 503 for URL: http://IE-CW:1741/rme/DcmaCompareConfig.do?deviceID=4542&deviceIP=A1-AP-Treviri.rl&device=A1-AP-Treviri&action=lastConfigChange

[ Tue Feb 12 14:59:23 CET 2008 ] INFO [DeviceCenterAction : extractLinkInfo] : Constructed Link taskURL is http://10.1.0.19:1741/rme/SwimSlimAction.do?deviceID=4542&deviceIP=A1-AP-Treviri.rl&device=A1-AP-Treviri&wizAction=Next&wizid=swimDevImpSelImgs

[ Tue Feb 12 14:59:23 CET 2008 ] ERROR [LinkThread : run] : Server returned HTTP response code: 503 for URL: http://IE-CW:1741/cwhp/NSLookupSummary.do?deviceID=4542&deviceIP=A1-AP-Treviri.rl&device=A1-AP-Treviri

java.lang.NullPointerException

irisrios · ‎02-19-2008

If the devices appear normal then there is nothing wrong with RME. Backup the database. First reboot the device to check if this works. If this doesn't work upgrade the RME version.