FAILED TO CONNECT WITH LICENSE SERVER

[amralrazzaz]

Hi All

i have ASA 5516-X and im trying to resync the smart net license but i got error same as below and same as attached picture say :Lost connection for 0 days (Next Sync on 19 Dec 2021 11:59 PM). Please check and make sure the management address is connected to the Internet.

BTW  i already have reach ability to cisco.com and 8.8.8.8 from firewall but it cant sync the license and cant connect to smart net cisco license server ?

thanks and appreciate your advance support 

[amralrazzaz]

yes i cant sync since 98 days ! whats the steps to fix if related to clock or ssl/tls?

[Marvin Rhoads]

Check your ntp status and the date. Date requires you to use expert mode. Even if both are OK, I would suggest rebooting the appliance.

> show ntp 
Use of uninitialized value $uuid_passed in split at /usr/local/sf/lib/perl/5.32.1/SF/PeerManager/PeerInfo.pm line 419.
NTP Server                : Managing DC
Status                    : Available
Offset                    : +0.297 (milliseconds)
Last Update               : 637 (seconds)

NTP Server                : 103.157.198.5  (morpheus.madison.network)
Status                    : Being Used
Offset                    : -0.743 (milliseconds)
Last Update               : 569 (seconds)

> expert
admin@ftdv-1:~$ date
Thu Jan 12 14:50:26 UTC 2023
admin@ftdv-1:~$

[amralrazzaz]

> show ntp
NTP Server : 165.160.13.20
Status : Unknown
Offset : 0.000 (milliseconds)
Last Update : - (seconds)

NTP Server : 51.38.162.10 (ntp9.kashra-server.com)
Status : Unknown
Offset : 2.632 (milliseconds)
Last Update : 64d (seconds)

NTP Server : 158.69.20.38 (nowhere.zeromeaning.com)
Status : Being Used
Offset : -0.079 (milliseconds)
Last Update : 926 (seconds)

> expert
admin@101-Firepower:~$ date
Thu Jan 12 15:34:49 UTC 2023  -  time is not correct 2 hrs difference

can i have a general ntp server instead if what im using rigth now ?

[Marvin Rhoads]

Well the system has the correct date. That was my primary concern.

At this point, given what you shared, I would reboot the device and check the status afterwards. If it remains an issue, then I would open a TAC case.

[amralrazzaz]

OKAY clear ill do and give u feedback also if i need to change the clock to my local time how ?

[Marvin Rhoads]

Local time in the OS (expert mode) will always reflect UTC.

If it's not the timezone but rather the clock time you want to change, standard Linux commands work (usually need to "sudo su -" to run them as root user).