FireAMP private cloud connection to FMC

[M.Jallad]

Hello,

We have established a private cloud connection with FMC 6.1 and it was working fine until the management interface of the FMC got disconnected ; which caused the private cloud connection to fail which is normal. However, after restoring the connection ; the error still there and the status still cannot communicate with private cloud server.

We verified all connectivity parameter (reachability through Firewalls , DNS , certificate ) which were all valid . I'm wondering if any manual intervention must be done to restore the status of private cloud connection ?!! 

Thanks ,

Muayad

[Ravi Singh]

Are you getting any error message. if yes please post it. Meanwhile you can check the below Tshoot guide

https://techzone.cisco.com/t5/Malware-Protection-File-Analysis/Troubleshoot-Connectivity-and-Registration-Issues-with-AMP-on/ta-p/682597

Hope this help you