FirePower 1010 Gateway cannot be reached through port Ethernet1/1

vasmyri · ‎08-08-2023

I recently bought a FIREPOWER 1010 and try to get the box started. However, I have an issue as described I cannot activate my smart licenses because "Gateway cannot be reached through port Ethernet1/1 named “outside”.

To my physical cable connections:

port 1 of my firepower are connected via a Zyxel VMG8623-T50B,

I can ping outside (8.8.8.8) but i can not ping system tools.cisco.com

what can i do?

marce1000 · ‎08-08-2023

- FYI : https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvz32452

M.

-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '

Flavio Miranda · ‎08-08-2023

Hi @vasmyri

You have connectivity but you dont have name resolution.

On this link, Cisco guide through the smar licensing troubleshooting

https://www.cisco.com/c/en/us/support/docs/security/firepower-management-center/215838-fmc-and-ftd-smart-license-registration-a.html