Firepower 2120 http error

[hamedha]

Hello every one
I have firepower 2120 I have issue in web access, suddenly I cant access my firepower by https
I got this type of error "HTPP ERROR 404"

any one can help me how to solve it ?

this is system log that seem there are problem in datastore

tail -f /ngfw/var/log/messages

Dec 23 09:52:41 Firepower SF-IMS[6878]: [6878] pm:process [INFO] Started mysqld (26811)
Dec 23 09:52:41 Firepower SF-IMS[26811]: [26811] pm:CGroups [INFO] Apply: memory=System <p26811/mysqld>.
Dec 23 09:52:41 Firepower SF-IMS[26811]: [26811] pm:process [INFO] Starting pre-command: /bin/mkdir /ngfw/var/run/mysql
Dec 23 09:52:41 Firepower sshd[23141]: Outbound-ReKey for 10.40.10.100:50133
Dec 23 09:52:41 Firepower sshd[23141]: Outbound-ReKey for 10.40.10.100:50133
Dec 23 09:52:42 Firepower SF-IMS[26811]: [26811] pm:process [INFO] Starting pre-command: /bin/chmod 0755 /ngfw/var/run/mysql
Dec 23 09:52:42 Firepower SF-IMS[26811]: [26811] pm:process [INFO] Starting pre-command: /bin/chown mysql:mysql /ngfw/var/run/mysql
Dec 23 09:52:42 Firepower SF-IMS[26811]: [26811] pm:process [INFO] Successfully set oom_score_adj of -600 for process mysqld.
Dec 23 09:52:42 Firepower SF-IMS[6878]: [6878] pm:process [INFO] Process mysqld (26811) exited cleanly
Dec 23 09:52:42 Firepower SF-IMS[6878]: [6878] pm:log [WARN] Process 26811 not found from log monitor.
Dec 23 09:52:42 Firepower SF-IMS[6878]: [6878] pm:process [ERROR] Failed to delete process from log monitor.
Dec 23 09:52:54 Firepower ftd-rpcd[7320]: Running [/ngfw/usr/local/sf/bin/sfcli.pl show version] ...
Dec 23 09:52:54 Firepower ftd-rpcd[7320]: arg[0]: '/ngfw/usr/local/sf/bin/sfcli.pl'
Dec 23 09:52:54 Firepower ftd-rpcd[7320]: arg[1]: 'show'
Dec 23 09:52:54 Firepower ftd-rpcd[7320]: arg[2]: 'version'
Dec 23 09:53:01 Firepower SF-IMS[26121]: [26121] IDSEventAlerter:config [ERROR] Unable to connect to datastore: Unhandled database error
Dec 23 09:53:01 Firepower SF-IMS[6878]: [6878] pm:log [INFO] Process '35dd8d6c-072a-11e8-bcf5-c6fcedeee1f0-alert' closed output.
Dec 23 09:53:01 Firepower SF-IMS[6878]: [6878] pm:process [INFO] Process 35dd8d6c-072a-11e8-bcf5-c6fcedeee1f0-alert (26121) exited cleanly
Dec 23 09:53:01 Firepower SF-IMS[6878]: [6878] pm:process [INFO] Started 35dd8d6c-072a-11e8-bcf5-c6fcedeee1f0-alert (27205)
Dec 23 09:53:01 Firepower SF-IMS[27205]: [27205] pm:CGroups [INFO] Apply: memory=System <p27205/35dd8d6c-072a-11e8-bcf5-c6fcedeee1f0-alert>.

[Mohammed al Baqari]

Hi,

Seems that the database is not mounted. Try to reboot. If not working,
contact tac to work on it to mount the database from root. Otherwise, you
have to rebuild, which is most likely the case.

***** please remember to rate useful posts

[hamedha]

thank Mohammed for your replay

yeas, I knew it is database problem and I did reboot but still

I want to knew steps how to mount the database or if there other solutions

[Mohammed al Baqari]

Yes, rebuild means reimage. Remount needs tac.

**** please remember to rate useful posts

[hamedha]

what do you mean by rebuild

do you mean factory reset? 

[balaji.bandi]

yes kind of fresh installation - wipe everything and build from scratch. as suggested open a TAC case they assists you better. (if you have smartnet contract)