Firepower FMCv Support

[dkilpatrick1]

Hi Community,

I have a pair of ASA5516-X both with support contracts, and both are being managed by a virtual FMC running on VMWare.Now I have an issue with FMCv I need TAC support on, and I'm wondering does anyone know if FMCv is covered under the ASA support contracts I already have?

[phil.hydea]

Hi dkilpatrick1

I've had this issue before where the vFMC does not have a Cisco serial
number from the start, so just raise a case against one of the ASA serial
numbers.

Also did you purchase the FMC support along with your ASA devices? the
product code on your bill of materials/order would start with
CON-ECMUS-VMWSW...

If you're unsure, you could try using the Cisco Case Manager live chat,
provide the serial number of one of the ASAs and ask for any details on the
support contracts. or email [email protected].

Hope this helps
Phil