01-26-2018 06:45 AM - edited 03-12-2019 06:38 AM
04-03-2018 10:55 AM
Hi Randa,
If you have not, contact Cisco license team with the license key and your Sales order from which they should be able to give the protect+ control license.
Hope it helps,
yogesh
04-19-2018 08:40 PM
The Control & Protect license comes as a paper PAK with the appliance.
Cisco only does eDelivery fulfillment like the URL and Malware licenses.
I'm not sure why this is the case but that's how it's currently done. It causes quite a bit of customer confusion.
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