Firepower Smart Licensing issue

[hashimwajid1]

Hi Experts 

I am deploying 2 x FTD 2140 in HA, both devices has been added in FMC now i registered devices via smart licensing but i am getting error regarding licensing on FMC as well as licensing portal. 

its showing

Insufficient license : default account has shortage of cisco FPR 2140 URL/threat licenes  on license portal 

on FMC its showing 

smart license usage is out of compliance 

all images has been attached for further detail 

[Marvin Rhoads]

Have you contacted your reseller? It is their responsibility to assign the purchased licenses to your Smart account.

If they aren't responsive, you can contact Cisco TAC or email licensing@cisco.com with your order details and they can assist.

[andre.ortega]

Looks like you have two FTD but no license associated to your smart account.
If you have the licenses, associate they to your smart account (or ask the reseler to do that).

[hashimwajid1]

Hi

Thanks for Reply

can you tell me if I required any PAK for adding in smart account. I installed ASA with firepower in which I received PAK for the registration and licenses and used classic licensing  which is working fine.

do I required any PAK in case of FTD or I required something else ( any key )

what should I asked from reseller in order to add licenses ?

[andre.ortega]

Yes, you may receive a PAK. In this case go to cisco licesing portal and associate the license to your smart account.
Also your reseller may associate the license directly to your smart account.
Classic license will not allow you to rehost the license (or will, but you will need TAC assistance).