Firepower URL category match on old category on brightcloud, after request re-categorization

[engahmedsaied]

Hello, 

I had a website categorized wrong on brightcloud and it was be blocked,

I have asked brightcloud to change website category and it has been changed few days ago, but firepower see it as old category.

I have checked updates and URL filtering updates and all is updated.

[mikael.lahtela]

I have also see this kind of issues, in worst case I have added the url in a white list.
Is this reoccurring you might consider contacting Cisco TAC.

br, Micke

[engahmedsaied]

Thank you Mikael,
but we need other solution than put website in whitelist
is there any method to clear URL cache ?!
as there is a related bug I think we hit.
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCuw57184/?referring_site=bugquickviewredir

[john.talpash1]

Manually restarting services on the FMC and the sensor will flush it.  You have to restart them on the FMC first.

On the FMC:

sudo pmtool restartbyid CloudAgent

sudo pmtool restartbyid SFDataC

On the Sensor:

sudo pmtool restartbyid CloudAgent

sudo pmtool restartbyid SFDataC

sudo pmtool restartbytype snort

[Kevin-John Beasley]

/usr/local/sf/bin/url_cache_tool.pl -acs

on both FMC and sensor

is what fixed it for us.