FireSIGHT - Broken File Policy Configuration Screen

[Martin Houde]

Hi everyone,

I'm here as a last resort because I don't know how else to get this resolved.  

3 days ago, I created a basic File Policy in Firesight.  I shortly went back to it to rename it, erased the red title text for my policy and started to modify some rules.  I tried to save the policy on accident without even entering a name for the Policy itself.

Since then, I can't do anything within this configuration context (Policy/File) since all i see is the progress bar (Please Wait: Loading Page Data...).

Via the Local/Configuration/Process screen, I have tried restarting the Management Console and the Machine itself.  After they have rebooted and when I come back to the Policy/File configuration screen, I get the same thing (Please Wait: Loading Page Data...)

Both FireSIGHT console and FirePOWER module are up to date with the latest code.

I don't know what to do to fix this!

Anyone have any ideas? 

Thank you,

Martin

[Martin Houde]

Finally got this resolved...

It was a software bug.  Had to go in the command line of the FireSIGHT management console and erase the database entry for the file policy.

root@FireSIGHT:~# eo_tool list FilePolicy
 0. b817b19e-50ad-11e5-9764-eae5a2a2ca27 (FilePolicy b817b19e-50ad-11e5-9764-eae5a2a2ca27)root@FireSIGHT:~#
root@FireSIGHT:~# eo_tool

?> del  b817b19e-50ad-11e5-9764-eae5a2a2ca27
Deleted
?> exit

That's how I deleted it to get the issue resolved.

[Steffen Lindemann]

I had this problem and got it resolved using this methode described.

Thansk for updating with a solution.