FMC reimage stuck

[AFAWZY]

i have a physical FMC appliance, which i try to reimage. but after i go to ( FMC system restore serial mode ) at the first step, it stuck there for hours and no additional action done.

[balaji.bandi]

what model of FMC, what verision was running before ?

May be try completly power off give 10-15min time, then power on start again :

reference guide :

https://www.cisco.com/c/en/us/td/docs/security/firepower/hw/getting-started/fmc-1600-2600-4600/fmc-1600-2600-4600.html#Cisco_Concept.dita_d88eb4c6-88f2-4fb2-b3d2-60d46d3bb461

[AFAWZY]

model : 1600K - version : 6.6.0

[balaji.bandi]

that screenshot does not help us to provide proper direction

follow below instructions :

https://www.cisco.com/c/en/us/support/docs/security/firepower-management-center-1600/220389-reimage-a-hardware-model-of-a-cisco-secu.html

still issue open a TAC case.