FMC- The data correlator process exited 1 time(s).

[Bledian]

Hello community,

Our client has 2x FTD 1120 with latest version 7.2.0.1-12 and also FMC with latest version 7.2.0.1-12. The FMC is integrated with ISE-PIC for user authentication. 

We are facing some problems with filtering and FMC is showing this error: FMC- The data correlator process exited 1 time(s).

Also when we try to view logs we get this error at the event section: Unable to process this query. Please contact support.

Would the filtering problem be related with these two errors, and how to fix them?

Would appreciate any kind of help.

Best regards, 

[marce1000 · Accepted solution]

 - FYI : https://bst.cloudapps.cisco.com/bugsearch/bug/CSCve46036 and https://bst.cloudapps.cisco.com/bugsearch/bug/CSCuy60302 , conditions reported may not match , you probably need to escalate (TAC)

 M.

[Bledian]

Hi Marce,

Thank you for your reply, I will definitely get in touch with a TAC. 

Best regards, 

[ryan14]

If you do hear back, would appreciate any feedback they have. Thanks.

[Bledian]

@ryan14  Today I had a session with a TAC, it was a database corruption on FMC, all the errors mentioned were fixed with one solution from cisco TAC. 

Good luck. 

[dpsw120]

Hey i got the same error, can you share the solution? thanks

[Bledian]

@dpsw120 , there is nothing you can do by yourself, you need to open a ticket with a TAC and get solved, its a database error!