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FMC - Unable to communicate with dynamic analysis cloud , 10/13/22

Eddie in.Mass
Level 1
Level 1

‎10-13-2022 01:59 PM

howdy folks

today started to get FMC Alerts circa 3:50pm EST:

SF Health Monitor Alert, severity warning - Unable to communicate with dynamic analysis cloud 

cannot PING/Tracert to fmc.api.threatgrid.com , behind FW or also via phone

any status on whassup with THREATGRID.COM site and File-Lookup processing ?

thnx

EQ

6 people had this problem
5 Replies 5

Wee2o
Level 1
Level 1

‎10-13-2022 09:09 PM - edited ‎10-13-2022 09:12 PM

I have the same issue! started today. As usual "cisco" they did a change without testing. 

Similar to the certificate issue for the updates. 

0 Helpful

przemyslaw.buluk
Level 1
Level 1

‎10-14-2022 12:57 AM

 have the same, do you have some solutions?

0 Helpful

Eddie in.Mass
Level 1
Level 1
In response to przemyslaw.buluk

‎10-14-2022 06:50 AM

i opened a TAC case last nite....no reply yet....still getting issues as of 950am EST fri 10/14/22

0 Helpful

Wee2o
Level 1
Level 1

‎10-16-2022 09:24 PM

they fixed it! as expected cisco. 

0 Helpful

AlexanderCharles
Level 1
Level 1

‎06-17-2023 06:01 AM - edited ‎06-17-2023 06:10 AM

Cisco Fixed 

0 Helpful
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