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FTD : Critical Error - Hardware Alarm, Hardware health query failure

dtfletch83
Level 1
Level 1

Hi everyone,

I have an FTD 2110 running 6.4.0.9 and managed by an FMC.

On the FMC I'm getting a Critical Health Alert for the FTD which states "Hardware Alarm, Hardware health query failure".

 

I've raised it with TAC and they've asked for a cold reboot of the FTD and haven't bothered to look into it anymore then that.

 

We are going to arrange the cold reboot, unfortunately the device is in a secure remote data center and given the impact to the business during a cold reboot it can't be done straight away.

 

The device from what I can tell is still functioning normally, still passing traffic and still allows RA VPN connections.

 

My question is, has anyone else had a similar error before, and is there a way to get more meaningful description of what the actual issue is?

 

I've tried issuing the show fault on the FTD in FXOS mode, but it didn't show me anything.

 

Thanks in advance!

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