Getting error like " Detect service card failover" in Cisco ASA FW5585X

[krishna chintada]

Dear Team,

We are getting error  Detect service card failover" in Cisco ASA FW5585X when you have connected cable between Active and Standby firwalls.

Please find the attached logs and let us know what might be the reason.

Thanks in advance!

Thanks & Best regards,

Krishna Chintada

+91 9154779565

[Marvin Rhoads]

Are you using the IPS modules?

What is the status of the module in the Standby unit?

You can check from the primary with "failover exec standby show module".

[krishna chintada]

Dear Marvin,

Thanks for your prompt response!.

Yes,we are using IPS modules.

Please find the attached logs.

[Marvin Rhoads]

The IPS SSP on both your units is in reload status. That makes both units "unhealthy" with respect to service module health monitoring. 

You should console into them and remedy the issue. If that's not possible and you are willing to do without the IPS module, you can disable service module monitoring if you are running ASA software 9.3(1) or greater.

Reference:

http://www.cisco.com/c/en/us/td/docs/security/asa/asa93/release/notes/asarn93.html#15664