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06-09-2011 01:59 PM - edited 03-10-2019 05:22 AM
Hi, People.
I have IPS4270-20-K9 with version 7.0(3)E4 and signature version 572.
In Sensor Health show me a problem critical, with:
- Application Failed
- Global Correlation
sensor#sh statistics global-correlation
Error: getGlobalCorrelationStatistics : ct-collaborationApp.459 not responding, please check system processes - The connect to the specified Io::ClientPipe failed.
How do I resolve these problems?
Tks.
Solved! Go to Solution.
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06-13-2011 05:17 AM
That error message indicates that one of the software processes required for the Global Correlation feature (CollaborationApp) is not responding (stopped/crashed, hung, etc.). You will need to reboot ("reset") the sensor to restore the process to a "Running" status.
There are multiple defects present in the version of software you are running (7.0(3)E4) that are likely culprits/causes that were fixed in subsequent releases (7.0(4)E4 and 7.0(5a)E4). After you have rebooted the sensor and restored it to service, you can upgrade to a fixed release (7.0(5a)E4).

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06-13-2011 05:24 AM
There has been a number of bugs with similar error, and the best would be to upgrade the sensor to the latest version 7.0.5a(E4).
Here is the readme file for your reference:
http://www.cisco.com/web/software/282549758/50172/IPS-7_0-5a-E4_readme.txt
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06-13-2011 05:17 AM
That error message indicates that one of the software processes required for the Global Correlation feature (CollaborationApp) is not responding (stopped/crashed, hung, etc.). You will need to reboot ("reset") the sensor to restore the process to a "Running" status.
There are multiple defects present in the version of software you are running (7.0(3)E4) that are likely culprits/causes that were fixed in subsequent releases (7.0(4)E4 and 7.0(5a)E4). After you have rebooted the sensor and restored it to service, you can upgrade to a fixed release (7.0(5a)E4).
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06-13-2011 11:35 AM
Jennifer,
Tks for help.
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06-13-2011 11:37 AM
Dustin,
Tks for help

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06-13-2011 05:24 AM
There has been a number of bugs with similar error, and the best would be to upgrade the sensor to the latest version 7.0.5a(E4).
Here is the readme file for your reference:
http://www.cisco.com/web/software/282549758/50172/IPS-7_0-5a-E4_readme.txt
