Global Correlation and Application Failed

[Wemerson Luiz]

Hi, People.

I have IPS4270-20-K9 with version 7.0(3)E4 and signature version 572.

In Sensor Health show me a problem critical, with:

- Application Failed
- Global Correlation

sensor#sh statistics global-correlation

Error: getGlobalCorrelationStatistics : ct-collaborationApp.459 not responding, please check system processes - The connect to the specified Io::ClientPipe failed.

How do I resolve these problems?

Tks.

[Dustin Ralich · Accepted solution]

That error message indicates that one of the software processes required for the Global Correlation feature (CollaborationApp) is not responding (stopped/crashed, hung, etc.). You will need to reboot ("reset") the sensor to restore the process to a "Running" status.

There are multiple defects present in the version of software you are running (7.0(3)E4) that are likely culprits/causes that were fixed in subsequent releases (7.0(4)E4 and 7.0(5a)E4). After you have rebooted the sensor and restored it to service, you can upgrade to a fixed release (7.0(5a)E4).

[Wemerson Luiz]

Jennifer,

Tks for help.

[Wemerson Luiz]

Dustin,

Tks for help

[Jennifer Halim · Accepted solution]

There has been a number of bugs with similar error, and the best would be to upgrade the sensor to the latest version 7.0.5a(E4).

Here is the readme file for your reference:

http://www.cisco.com/web/software/282549758/50172/IPS-7_0-5a-E4_readme.txt