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High CPU usage CTM message handler (i think)

Alex Samad
Level 1
Level 1

Hi

I recently reboot my asa 5520, I was trying to remove webvpn listening from my outside nic, even though it wasn't configured !

Since then I am getting these messages

Jan 21 2013 12:00:59: %ASA-4-402127: CRYPTO: The ASA is skipping the writing of latest Crypto Archive File as the maximum # of files ( 2 ) allowed have been written to < disk0:/crypto_archive >. Please archive & remove files from < disk0:/crypto_archive > if you want more Crypto Archive Files saved

Jan 21 2013 12:00:59: %ASA-4-402124: CRYPTO: The ASA hardware accelerator encountered an error (HWErrAddr= 0x0, Core= 226, HwErrCode= 32, IstatReg= 0x2, PciErrReg= 0x0, CoreErrStat= 0x8, CoreErrAddr= 0x48804F90, Doorbell Size[0]= 1024, DoorBell Outstanding[0]= 0, Doorbell Size[1]= 0, DoorBell Outstanding[1]= 0, SWReset= 42418851)

Jan 21 2013 12:00:59: %ASA-4-402127: CRYPTO: The ASA is skipping the writing of latest Crypto Archive File as the maximum # of files ( 2 ) allowed have been written to < disk0:/crypto_archive >. Please archive & remove files from < disk0:/crypto_archive > if you want more Crypto Archive Files saved

Jan 21 2013 12:01:03: %ASA-4-402124: CRYPTO: The ASA hardware accelerator encountered an error (HWErrAddr= 0x0, Core= 226, HwErrCode= 32, IstatReg= 0x2, PciErrReg= 0x0, CoreErrStat= 0x8, CoreErrAddr= 0x48804F90, Doorbell Size[0]= 1024, DoorBell Outstanding[0]= 0, Doorbell Size[1]= 0, DoorBell Outstanding[1]= 0, SWReset= 42418852)

I have removed the archive files but it still keeps complaining !

show processes cpu-usage shows

0x08158ce1   0x6ddb69f4    57.1%    57.1%    57.1%   CTM message handler

when i reloaded the asa I used the fast-reload option

I can't seem to find anything about this process or maybe how to kill it or ...

Cisco Adaptive Security Appliance Software Version 8.4(1)

Device Manager Version 6.4(1)

show processes cpu-hog

Process:      Dispatch Unit, NUMHOG: 18030, MAXHOG: 49, LASTHOG: 2

LASTHOG At:   12:10:30 AEDT Jan 21 2013

PC:           0x081ecc51 (suspend)

Call stack:   0x081ecc51  0x080680cc

Process:      Dispatch Unit, PROC_PC_TOTAL: 6027722, MAXHOG: 268, LASTHOG: 3

LASTHOG At:   12:10:39 AEDT Jan 21 2013

PC:           0x081ececa (suspend)

Process:      Dispatch Unit, NUMHOG: 6026714, MAXHOG: 268, LASTHOG: 3

LASTHOG At:   12:10:39 AEDT Jan 21 2013

PC:           0x081ececa (suspend)

Call stack:   0x081ececa  0x080680cc

Process:      CTM message handler, NUMHOG: 28781099, MAXHOG: 328, LASTHOG: 128

LASTHOG At:   12:10:40 AEDT Jan 21 2013

PC:           0x08158ce1 (suspend)

Call stack:   0x080680cc

Process:      CTM message handler, PROC_PC_TOTAL: 42421460, MAXHOG: 329, LASTHOG: 128

LASTHOG At:   12:10:40 AEDT Jan 21 2013

PC:           0x08158ce1 (suspend)

I was planning to do another reload without the fast reload option but I am not sure that will solve the problem !

Alex

1 Reply 1

Jennifer Halim
Cisco Employee
Cisco Employee

Sounds like a bug to me, i would open a TAC case to get it further troubleshot.

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