05-25-2013 10:19 AM - edited 03-11-2019 06:49 PM
I have an unit totally death (solid orange light at status and active). I can't access the unit in anyway. I guess I have to reflah it. Someone can help me explaining steps by steps how to do this?
Thanks in advance.
05-25-2013 02:26 PM
Hello Juan,
You mean the box does not power on??
If that's the case I would recommend an RMA,
Regards
05-25-2013 03:06 PM
Hi,
Thanks for the quick reply. The unit power on with no problem, but I have the Status and the Active light on solid amber. I have made some research here and on the internet, but I was not able to find a fix on that. I am trying to connect with putty with no luck. I can have a flash card, but I am not sure it will read it. Actually I do not know what else to do.
JS
05-25-2013 10:24 PM
Juan,
Better to be connected to console and then restart the ASA. I hope you got your console settings as follows:
9600 baud (default), 8 data bits, no parity, 1 stop bits, and Flow Control (FC) = Hardware.
Once you restart ASA and are able to see the console output , you can even press ESC or Ctrl-Break to go to ROMMON.
You can even load the image through TFTP even without an operational flash.You can follow the section "Using the ROM Monitor to Load a Software Image"
http://www.cisco.com/en/US/docs/security/asa/asa82/configuration/guide/admin_trouble.html#wp1076206
Regards
Gautam
05-26-2013 04:18 AM
Thanks Gautam, unfortunately when I connect via hyper terminal I do not have any response from the unit. It says connected, but I doubt it is. I am still stuck before the ESC part.
JS
05-26-2013 07:00 AM
Then you should simply RMA the box. Of course, assuming you have a support contract.
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