IDS 4235 upgrade problem

[ahmed_salah]

hi,

i have IDS 4235 running ver 4.1(1)S47

i want to upgrade it to act as ips i have upgrdae file IPS-K9-maj-5.0-1-S149.rpm.pkg when i start upgrade process i strats copying file from ftp to ids then i got a message

Error: This hardware platform, , is not supported in version 5.x

is there any solution for this problem

[jamesand]

Have you ever replaced any h/w on this sensor? Have you looked for any related errors in the /usr/cids/idsRoot/log/main.log (from service account)?

[ahmed_salah]

hi,

IDS still new , please can i know what is the service account which made me see these logs

[tami.martin]

Hi,

Logon to your sensor to CLI. Run show users all to see your users. If there is one with a Privilege of Service, logoff and login again with that user account. If a service account does not exist (only one allowed), create one with the following:

configure terminal

username service privilege service

Best of Luck.

[marcabal]

You may also want to run "show version" from the cisco account, and verify that it showing the sensor as an IDS-4235 sensor.

There are also older IDS-4230 sensors that are Not supported by version 5.0.

If your sensor is an IDS-4230 and not an IDS-4235 then you will not be able to upgrade to 5.0.

Marco

[ahmed_salah]

hi,

thanks for your replay i do what u say and i create

service account please find attached main.log u ask for i found a lot of errors i hope u discover problem source

regards,

ahmed