Internal error: Unable to find the access rule.
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09-19-2014 05:35 AM - edited 03-11-2019 09:47 PM
I have a Cisco ASA 5550 and using ASDM 6.2.
Opening the ASDM, in Firewall Dashboard, in Top 10 Access Rules, show the second rule with more hit: "interface X | source: any | Dest: any | Service: ip | Action: Permit.
During the day, the hits increase and decrease.
Well, the problem: That rule there isn't.
When I click with the right mouse button and click on show rule, a message is displayed:
"Internal error: Unable to find the access rule."
I can't find the rule in Configuration Mode and in Console Mode.
Well, the rule there isn't.
What can I do for this rule disappears from the Top 10 Dashboard?
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09-20-2014 01:03 PM
Check to see if you see the rule using the CLI.
show run access-list
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09-22-2014 05:16 AM
The rule in CLI and using the command line too there isn't.
From morning the rule has 3 kk of hits, from 10 a.m. until 6 p.m. the rule has 13 kk of hits.
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09-23-2014 02:26 AM
I suggest opening a case with Cisco TAC. This could be an issue with the device itself.
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