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Internal error: Unable to find the access rule.

arkan1112
Beginner
Beginner

I have a Cisco ASA 5550 and using ASDM 6.2.
Opening the ASDM, in Firewall Dashboard, in Top 10 Access Rules, show the second rule with more hit: "interface X | source: any | Dest: any | Service: ip | Action: Permit.

During the day, the hits increase and decrease.

Well, the problem: That rule there isn't.

When I click with the right mouse button and click on show rule, a message is displayed:
"Internal error: Unable to find the access rule."

I can't find the rule in Configuration Mode and in Console Mode.
Well, the rule there isn't.

What can I do for this rule disappears from the Top 10 Dashboard?

3 Replies 3

Marius Gunnerud
VIP Advisor VIP Advisor
VIP Advisor

Check to see if you see the rule using the CLI.

show run access-list

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The rule in CLI and using the command line too there isn't.

From morning the rule has 3 kk of hits, from 10 a.m. until 6 p.m. the rule has 13 kk of hits.

I suggest opening a case with Cisco TAC.  This could be an issue with the device itself.

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