cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

1868
Views
0
Helpful
4
Replies
Highlighted
Beginner

ISE Server lost WEB Interface connectivity

Good afteroon,

I'm initially building an ISE Server for the first time and I was following an SOP guide provided by another branch office of my organization.  I was able to successfully configure the initial CLI and I was in the middle of researching information to obtain a patch bundle when the web connection to my ISE Server suddenly went down.  Initially, I got a 500 error and that turned into a 403 error.  I tried to ssh into the server through putty, but I couldn't.  I was able to ssh into it from other ISE Server (which is even less configured) and I'm currently looking through the logs to see if I can make anything out.

I can still ping the system, but I'm unsure of how to get the web interface back.

 

 

Sincerely,

Sam

4 REPLIES 4
Highlighted
Beginner

With further troubleshooting, I found ip host (null) after the ip default-gateway on my show running-config

The IOS I'm running is 1.3.0.876.

Highlighted

Great!!

 

post installation, please validate the service status like below:

 

ISE/admin# sh application status ise

ISE Database listener is running, PID: 5961
ISE Database is running, number of processes: 42
ISE Application Server is running, PID: 21150
ISE Profiler DB is running, PID: 6922
ISE M&T Session Database is running, PID: 19364
ISE M&T Log Collector is running, PID: 19554
ISE M&T Log Processor is running, PID: 19640

 

If you still run into issues that you can validate the application logs:

 

ISE/admin# sh logging application  monit.log
[IST Jan 21 18:34:47] info     : Starting monit daemon with http interface at [localhost:2812]
[IST Jan 21 18:34:47] info     : Starting monit HTTP server at [localhost:2812]
[IST Jan 21 18:34:47] info     : monit HTTP server started
[IST Jan 21 18:34:47] info     : Monit started
[IST Jan 21 18:34:47] error    : 'adclient' process is not running
[IST Jan 21 18:34:47] info     : 'adclient' trying to restart
[IST Jan 21 18:34:47] info     : 'adclient' start: /opt/CSCOcpm/bin/ad_client.sh
[IST Jan 21 18:35:47] info     : Monit has not changed
[IST Jan 21 18:35:47] error    : 'adclient' process is not running
[IST Jan 21 18:35:47] info     : 'adclient' trying to restart
[IST Jan 21 18:35:47] info     : 'adclient' start: /opt/CSCOcpm/bin/ad_client.sh
[IST Jan 21 18:35:47] error    : 'adclient' failed to start
[IST Jan 21 18:36:47] error    : 'adclient' process is not running
[IST Jan 21 18:36:47] info     : 'adclient' trying to restart
[IST Jan 21 18:36:47] info     : 'adclient' start: /opt/CSCOcpm/bin/ad_client.sh
[IST Jan 21 18:36:47] error    : 'adclient' failed to start
[IST Jan 21 18:37:47] error    : 'adclient' service timed out and will not be checked anymore
[IST Jan 21 18:37:47] error    : 'adclient' failed to start
[IST Jan 21 22:45:49] error    : 'node-config.rc' checksum was changed for /opt/CSCOcpm/config/node-config.rc
Processing node configuration update request...
Monit pid is 7498
Stopping monit...
[IST Jan 21 22:45:49] info     : Shutting down monit HTTP server
[IST Jan 21 22:45:49] info     : monit HTTP server stopped
[IST Jan 21 22:45:49] info     : monit daemon with pid [7498] killed
[IST Jan 21 22:45:49] info     : Monit stopped
Update monitrc
ISE M&T Session Database is already running, PID: 5256
ISE M&T Alert Processor is already running, PID: 7298
ISE M&T Log Collector is already running, PID: 7385
ISE M&T Log Processor is already running, PID: 7475
[IST Jan 21 22:45:53] info     : Starting monit daemon with http interface at [localhost:2812]
[IST Jan 21 22:45:53] info     : Starting monit HTTP server at [localhost:2812]
[IST Jan 21 22:45:53] info     : monit HTTP server started
[IST Jan 21 22:45:53] info     : Monit started
Node configuration update complete
[IST Jan 21 22:45:53] error    : 'adclient' process is not running
[IST Jan 21 22:45:53] info     : 'adclient' trying to restart
[IST Jan 21 22:45:53] info     : 'adclient' start: /opt/CSCOcpm/bin/ad_client.sh
[IST Jan 21 22:46:53] info     : Monit has not changed
[IST Jan 21 22:46:53] error    : 'adclient' process is not running
[IST Jan 21 22:46:53] info     : 'adclient' trying to restart
[IST Jan 21 22:46:53] info     : 'adclient' start: /opt/CSCOcpm/bin/ad_client.sh
[IST Jan 21 22:46:53] error    : 'adclient' failed to start
[IST Jan 21 22:47:53] error    : 'adclient' process is not running
[IST Jan 21 22:47:53] info     : 'adclient' trying to restart
[IST Jan 21 22:47:53] info     : 'adclient' start: /opt/CSCOcpm/bin/ad_client.sh
[IST Jan 21 22:47:53] error    : 'adclient' failed to start
[IST Jan 21 22:48:53] error    : 'adclient' service timed out and will not be checked anymore
[IST Jan 21 22:48:53] error    : 'adclient' failed to start

 

Feel free to reach out in case you run into issues for building the ISE.

 

Regards,

 

Tushar Bangia

 

Note : Please do rate the post if you find it helpful!!

Highlighted
Beginner

Hi Sam,

Have you gotten this fixed now?

Post the output of the show application status ise command from the CLI.

Highlighted

I actually started over from scratch again because of time restraints.  If the issue comes back up, I'll copy the output you mention and go from there.

Content for Community-Ad