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license and hardware changing

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Vyacheslav_Maliev
Level 1
Level 1

‎08-09-2011 02:21 AM - edited ‎03-11-2019 02:09 PM

Hi!

Lets see on this situation:

I bought a 5500 series ASA and SecPlus license for example. Suddenly my ASA hardware got broken and changed for a new one. What about my old license? How i could activate this license on new ASA?

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varrao
Level 10
Level 10

‎08-09-2011 02:45 AM

Hi Vyacheslav,

If you have your RMA number, then send these info to our licensing team:

RMA number

Old serial number

New serial number

send it to licensing@cisco.com

and they woudl revert back to you with the new license.

Hope this helps

Thanks,

Varun

Thanks,
Varun Rao

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varrao
Level 10
Level 10

‎08-09-2011 02:45 AM

Hi Vyacheslav,

If you have your RMA number, then send these info to our licensing team:

RMA number

Old serial number

New serial number

send it to licensing@cisco.com

and they woudl revert back to you with the new license.

Hope this helps

Thanks,

Varun

Thanks,
Varun Rao
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Vyacheslav_Maliev
Level 1
Level 1
In response to varrao

‎08-09-2011 03:09 AM

Thank you very much!

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